Sales Assistant – Clapham

FARA Charity; Greater London; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee assistance program

Enhanced sick pay

29 days holiday

Birthday day off after 2 years

Job summary

FARA Clapham store is recruiting a full-time Sales Assistant to join our vibrant charity shop team in SW11, where no two days are the same and the local community is at the heart of what we do. You will support the Shop Manager with daily duties: sorting donations, pricing clothing, creating eye-catching displays, handling cash, and welcoming customers.

The role suits someone with at least 1 year in retail, strong communication, and a proactive, team-oriented approach.

Qualifications

• At least 1 year of retail or related experience.
• Excellent communication and interpersonal skills.
• Strong team player with a collaborative mindset.
• Organised, efficient and proactive.

Responsibilities

• Sort and prepare donations for sale.
• Price clothing items.
• Create eye-catching shop displays.
• Handle cash and operate the till.
• Foster a welcoming atmosphere for customers.
• Address customer queries and resolve issues.
• Build connections within the local community.
• Stay informed about products and current promotions.

Skills

Retail experience

Communication skills

Teamwork

Organisation

Customer service

Tools

Till/cash handling

Job description

FARA Claphamstore is recruiting a full time Sales Assistant. As a Sales Assistant, you will join a vibrant, busy charity retail environment, where no two days are the same and the local community is at the heart of everything that we do. FARA has 39 Charity Shops, helping disadvantaged children and young people in Romania for the last 30 years. Join us and be part of a team that makes a real difference every day!

The Role:

We are looking for a motivated and friendly full-time Sales Assistant to support our Shop Manager and team in the smooth day-to-day running of our busy shop. This role is ideal for someone who enjoys a dynamic and varied work environment.

Key Responsibilities:

• Sort and prepare donations for sale
• Price clothing items
• Create eye-catching shop displays
• Handle cash and operate the till
• Foster a welcoming atmosphere for customers
• Address customer queries and resolve issues
• Build connections within the local community
• Stay informed about our products and current promotions

The Candidate:

• At least 1 year of retail or related experience
• Excellent communication and interpersonal skills
• Strong team player with a collaborative mindset
• Organised, efficient, and proactive
• Positive attitude and a customer-first approach
• Able to assist the team with all shop duties e.g. lifting/ handling of loads/crates/sacks
• Having some knowledge of children's merchandise is desirable
• Reside within 45 minutes of the shop
• Location: FARA Clapham, SW11 6HG
• Shop Opening Hours: 10:00 - 18:00
• 7.5-hour shifts with a 30-minute unpaid break

What We Offer:

• Employee assistance program
• Enhanced sick pay subject to conditions
• 29 days holiday including bank and public holidays
• Birthday day off after 2 years employment