Sales Assistant

Lush Ltd.; Northampton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Bonuses

Living wage

Job summary

Lush Ltd. in Northampton is seeking a Sales Assistant to welcome customers and provide a fun, engaging shopping experience. You will use product knowledge to offer personalised recommendations, perform product demonstrations, and hand out samples, contributing to sales and memorable in-store events.

Join a team that values training and development, with a flexible shift pattern and bonuses opportunity. You will maintain a well-presented shop floor and help drive seasonal displays to delight

Qualifications

• Exceptional customer service skills with a passion for creating five-star experiences.
• Strong teamwork to keep the shop floor lively and efficient.
• Clear, friendly communication to support customers and colleagues.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand needs, provide personalised recommendations, and offer product demonstrations.
• Deliver outstanding service using in-depth product knowledge and on-skin demonstrations.
• Host in-store events such as workshops and birthday parties to create memorable experiences.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support sales targets by promoting products creatively as part of a team.
• Manage stock levels and ensure shelves are replenished for customers.
• Participate in ongoing training to grow product knowledge and service skills.
• Collaborate with the team to foster an inclusive, respectful working environment.

Skills

Customer service

Teamwork

Communication

Job description

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.,

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering on-skin product demonstrations.
• Host in-store events, such as making workshops and birthday parties, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

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