Sales Assistant

Lush; Northampton; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and spa‑

Profit-based bonus

Complimentary spa treatment

Pension scheme

Paid day off for your birthday

Cycle to work scheme

Discounted rail and bus season tickets

Employee assistance programme

Job summary

Lush Northampton is seeking a friendly Sales Assistant to welcome customers, share product knowledge, and provide personalised recommendations.

You’ll help drive sales, host in-store events, manage stock, and keep the shop floor looking vibrant and inviting, with flexible shifts and an hourly rate aligned with the Living Wage.

The role offers training and development, opportunities for bonuses, and a supportive team culture committed to exceptional customer experiences.

Qualifications

• Passion for delivering exceptional customer service and creating memorable 5-star experiences.
• Teamwork-focused mindset, collaborating with colleagues to achieve goals and support growth.
• Clear and open communication with colleagues and managers to ensure smooth operations.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Provide personalized recommendations and product demonstrations.
• Deliver exceptional service using in-depth product knowledge.
• Host in-store events, such as workshops and parties.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support sales targets by promoting products and teamwork.
• Manage stock levels and ensure shelves are stocked.
• Participate in ongoing training to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment.

Skills

Customer service

Teamwork

Communication

Job description

Sales Assistant

Application Deadline: 25 October 2026

Department: Retail

Employment Type: Part Time

Location: Northampton

Compensation: £13.45 / hour

Description

The role

In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Key Information

Hours available: 4 - 8 hours per week

Application Deadline: 25th October 2026

Trial Shifts: Ongoing from 19th October

Start Date: 16th November (Or earlier as required) until the end of December

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering on-skin product demonstrations.
• Host in-store events, such as making workshops and birthday parties, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.

Skills and Experience

Customer Experience

Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork

Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication

Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• There’s a big difference between "Flexible Working " (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender affirming care*

Qualifying period/hours required*

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