Sales Assistant

Lush Ltd.; Kemp Town Estate; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Living Wage

Bonuses

Training and development

Flexible shifts

Job summary

Lush Ltd. in the United Kingdom is looking for aSales Assistant to greet customers, provide personalised recommendations, and run product demonstrations. You’ll help drive sales, manage stock, and create memorable in-store events with a team-focused culture.

Expect a flexible shift pattern, a competitive hourly rate based on the Living Wage, and opportunities for bonuses. Training and development will support your growth in this vibrant cosmetics company.

Qualifications

• Deliver exceptional customer service and create memorable 5-star experiences.
• Inspire your team to radiate positivity and warmth in every interaction.
• Communicate clearly with colleagues and managers to keep store operations smooth.
• Maintain stock levels, keep displays tidy, and support loss prevention.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Provide excellent service by running Lush parties and activities for all ages.
• Grow confidence in services such as mini facials and scalp massages.
• Engage with customers to understand needs, provide personalised recommendations, and offer product demonstrations.
• Host parties and events for all ages.
• Deliver exceptional customer service by using in-depth product knowledge and tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels to ensure shelves are well-stocked and ready for customers.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills

Customer Experience

Teamwork

Communication

Stock management

Job description

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

• Greet customers warmly and create a welcoming store environment.
• Provide excellent service running our Lush parties to all ages
• Grow confidence in our services such as mini facials and scalp massages
• Engage with customers to understand their needs, provide personalised recommendations, and offer product demonstrations.
• Host parties and events for all ages
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience Customer Experience:

Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork:

Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication:

Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Stock:

Maintaining a high standard of cleanliness comes naturally. Ensuring displays are full and show of the freshness of our products. Your able to self manage and prioritise tasks to ensure stock is well managed. You can carry boxes whilst ensuring health and safety procedures are followed and maintain productivity.

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.