Sales Assistant

Diptyque SAS; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Diptyque SAS is seeking a Sales Assistant for a department store location in London. Based at Selfridges Oxford Street, the role focuses on delivering outstanding customer service, achieving sales targets, and representing the Diptyque luxury brand.

You will be responsible for maintaining product knowledge, supporting in-store events, and ensuring a polished counter presentation. The position requires a full-time commitment, with Saturdays and some Sundays included.

Qualifications

• Experience in fragrance, beauty, or luxury retail.
• Proven track record of meeting sales targets.
• Strong people and performance management skills.
• Excellent communication skills, both verbal and written.

Responsibilities

• Deliver agreed sales KPIs for the store, focusing on sales, ATV, UPT, conversion and CRM.
• Maintain high standards of service and develop strong relationships with customers.
• Assist with events in-store and off-site as required by the business.
• Keep up-to-date with product knowledge, trends, promotions and launches.
• Attend key training sessions and maintain back-of-house cleanliness and presentation.
• Follow host store cash handling guidelines and dress/grooming standards.

Skills

Fragrance/Beauty/Luxury Retail

Sales-focused

Customer service

People management

Communication skills

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

MAIN PURPOSE AND SCOPE OF THE JOB.

Responsible for maximising retail sales and building strong relationships with customers and team/ colleagues at Diptyque. As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand.

JOB TITLE

Sales Assistant – Department Store

REPORTS TO:

Counter Manager

Location: Selfridges Oxford Street

DUTIES AND KEY RESPONSIBILITIES

• To deliver agreed sales KPI’s for the store - these KPI’s will focus on sales, ATV, UPT, conversion and CRM.
• Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis
• Understand the KPI reporting required for the host store and the company as required
• Assist with boutique reporting when needed.
• Ensure that every customer is approached and assisted to achieve sales targets.
• Maintain and develop strong relations with customers and deliver impeccable service at all times.
• Work with the team for events both in-store and off site as the business requires
• Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.
• Attend key training sessions held by the company
• Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor
• Ensure that the counter is clean, neat and tidy at all times
• Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping
• Ensure that sales/ customer contacts/ requirements are recorded and monitored.
• Assist Counter Manager in duties and additional tasks as and when required.
• Follow all host store cash handling guidelines at all times.
• Ensure that at all times company dress code and grooming guidelines are adhered to.
• Maintain a good relationship with all colleagues at Diptyque.
• Abide at all times by Company and Host Store rules and policy.

The successful candidate will:

• A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
• Sales focused with a proven sales record.
• Strong people and performance/ management skills.
• Expertly honed customer service skills and enjoy interacting confidently with the general public.
• Must be self-motivated, focused and be able to use own initiative.
• Communication both verbal and written to a high degree is also a must.
• Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.
• Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
• Be assertive, dynamic and always have a can do and positive attitude.

This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.

Diptyque is committed to diversity in all its forms and considers each application carefully.