Senior Sales Assistant

Diptyque Paris; High Wycombe; On-site; GBP 21,000 - 25,000; Full time

Job summary

Diptyque Paris is seeking a Senior Sales Assistant at the John Lewis counter in High Wycombe. You will support the Counter Manager to drive sales KPIs, deliver exceptional customer service, and uphold the brand's luxury standards in-store.

The role requires a passion for fragrance and beauty, weekend availability, and strong communication and team leadership. You will participate in product launches, maintain visuals, and ensure flawless service at all times.

Qualifications

• Passion and previous fragrance/beauty/luxury retail experience required.
• Strong sales focus with a proven track record on KPIs.
• Excellent customer service and communication skills; capable of working in a luxury environment.

Responsibilities

• Deliver agreed sales KPIs for the counter and support the Counter Manager.
• Assist with product launches, in-store displays, and VM guidelines with HQ instructions.
• Provide outstanding customer service and handle consumer queries professionally.

Skills

Fragrance/Beauty/Luxury retail

Sales driven

KPI awareness

People management

Customer service excellence

Self-motivation/Initiative

Verbal & written communication

Groomed appearance

Weekend availability

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Main Purpose and Scope of the Job

The Senior Sales Assistant within a department store, will actively support the Counter Manager with the sales KPI performance of the counter as a junior member of the store management team. In the absence of the Counter Manager the Senior Sales Assistant will assume full accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand.

Job Title: Senior Sales Assistant

Reports To: Wholesale Manager

Location: John Lewis High Wycombe

Duties and Key Responsibilities

• To deliver agreed sales KPI’s for the counter - these KPI’s will focus on sales, ATV, UPT, and conversion.
• You will need to demonstrate the ability to motivate the team to deliver these results.
• Assist with the execution of all product launches as per Marketing Plan and VM guidelines and instruction from HQ to include in-store displays, and layouts, working with the host store teams as and when needed to ensure that all parties are happy with installation.
• Assist with the management of all events inclusive of launch previews, customer events, MDS and Fragrance Fittings Excellent customer service skills to set exemplary standards of customer service in the store for all staff at all times and to deal with consumer queries and complaints in a professional manner.
• Demonstrate high levels of knowledge about our products and are able to fully represent the brand in the store.
• Assist with the ongoing coaching and development of team members as required.
• Maintain knowledge of key competitors and industry trends As Senior Sales Assistant you must also be able to communicate effectively a level of commercial understanding about the host store and your counter performance, and when the performance dictates work with the Counter Manager to make fact-based recommendations to improve the business.
• Attend Host Store business meetings and relay information to manager and HQ as required.
• To ensure the back of house areas are maintained to a high standard that supports the needs of the sales floor.
• Also, the counter is clean, neat and tidy at all times.
• Working with the Manager, ensure all paperwork and reporting is completed accurately and on time – daily, weekly and monthly as required.
• Also need to be able to interpret sales data and set action plans accordingly as agreed by HQ.
• Ensure that the host store Cash Handling guidelines are followed at all times.
• Ensure full knowledge of till procedures and processes within the host store.
• To be aware of all security and health and safety issues and requirements of the host store and to ensure all staff are aware of the same.
• Work with the Inventory Manager and host store buying teams to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required.
• Assist with the management of all emergency situations involving the host store and team members in the absence of the Counter Manager General administrative duties.
• Abide at all times by Company and Host Store rules and policy.

The successful candidate will

• A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
• Sales focused with a proven sales record.
• Strong understanding of retail KPIs.
• Strong people and performance/ management skills.
• Expertly honed customer service skills and enjoy interacting confidently with the general public.
• Must be self-motivated, focused and be able to use own initiative.
• Communication both verbal and written to a high degree is also a must.
• Expertly groomed at all times as appearance must be able to reflect our company and location to be worked in.
• Available Full Time and have flexible working hours.
• Position will include Saturdays and some Sundays.
• Be assertive, dynamic and always have a can do and positive attitude.

This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.

Diptyque is committed to diversity in all its forms and considers each application carefully.

At Diptyque, we unleash your imagination and creativity and support your personal and professional development within a committed and talented team united in a shared adventure.