Senior Luxury Brand Ambassador

diptyqueparis; Greater London; Vor Ort; GBP 21.000 - 28.000; Vollzeit

Zusammenfassung

Diptyque is seeking a Senior Sales Assistant at Selfridges Oxford Street to actively support the Counter Manager and drive counter KPI performance. You will be a brand ambassador, ensuring the Diptyque luxury positioning within a premier department store and leading by example in customer service, product knowledge, and team coaching.

The successful candidate will have fragrance/beauty/luxury retail experience, a proven sales record, and strong understanding of retail KPIs.

Qualifikationen

• A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
• Sales focused with a proven sales record.
• Strong understanding of retail KPIs.
• Strong people and performance/ management skills.
• Expertly honed customer service skills and enjoy interacting confidently with the general public.
• Must be self-motivated, focused and be able to use own initiative.
• Communication both verbal and written to a high degree is also a must.
• Expertly groomed at all times as appearance must be able to reflect our company and location to be worked in.
• Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
• Be assertive, dynamic and always have a can do and positive attitude.

Aufgaben

• To deliver agreed sales KPI's for the counter, focusing on sales, ATV, UPT, and conversion.
• Assist with execution of product launches per Marketing Plan and VM guidelines and instruction from HQ.
• Assist with management of events including launch previews, customer events, and fragrance fittings.
• Provide excellent customer service and handle queries/complaints professionally.
• Demonstrate knowledge about products and represent the brand in-store.
• Coach and develop team members as required.
• Monitor competitors and industry trends.
• Communicate store performance and recommendations to improve the business.
• Ensure back of house areas are clean and organized; maintain presentable counter.
• Complete paperwork and reporting daily, weekly, and monthly.

Kenntnisse

Fragrance Retail

Luxury Retail

Sales KPI

Customer Service

Jobbeschreibung

Diptyque is seeking a Senior Sales Assistant at Selfridges Oxford Street to actively support the Counter Manager and drive counter KPI performance. You will be a brand ambassador, ensuring the Diptyque luxury positioning within a premier department store and leading by example in customer service, product knowledge, and team coaching.

The successful candidate will have fragrance/beauty/luxury retail experience, a proven sales record, and strong understanding of retail KPIs.