Sales and Support Assistant

University of Surrey; Guildford; Presencial; GBP 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Relocation assistance

Flexible working options

Job share

Blended home/campus working

Leisure facilities access

Travel schemes

Family friendly benefits

On-site nursery

Descripción de la vacante

Surrey Sports Park, part of the University of Surrey, is seeking a Sales & Support Assistant to join the Commercial Services team. You will assist prospective and current customers with advice, support and solutions to help them make the most of the sports park’s memberships, swimming programmes and events.

The role blends customer service, sales and administration, offering an opportunity to build relationships, manage enquiries across channels and contribute to a positive customer journey in a

Formación

• Experience in customer-facing roles is advantageous.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Assist with membership sales and programme enquiries.
• Provide advice and support to customers across channels.
• Help manage onboarding and customer communications.

Conocimientos

Customer service

Communication

Relationship building

Descripción del empleo

At Surrey Sports Park, we believe sport and physical activity have the power to transform lives. As one of the UK's leading university sports facilities, we provide exceptional experiences for our members, athletes, swimmers, students, and local community. We are looking for an enthusiastic and motivated Sales & Support Assistant to join our Commercial Services team and play a key role in helping people begin and continue their journey with us.

The Role

This is an exciting opportunity for an individual with a passion for customer service, relationship building and delivering outstanding experiences. You will be at the heart of our customer journey, working closely with prospective and existing customers to provide advice, support and solutions that help them make the most of everything Surrey Sports Park has to offer.

The role combines customer service, sales, and administration, making it ideal for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering a high standard of service. From supporting membership sales and swimming programme enquiries to managing customer communications and ensuring a seamless onboarding experience, you will play an important part in achieving both customer satisfaction and commercial success.

About You

We are seeking someone who is personable, organised, and proactive, with excellent communication skills and a genuine desire to help others. You will be comfortable handling enquiries across multiple channels, managing competing priorities and working collaboratively with colleagues across the business. Previous experience within a customer-facing, sales, leisure, hospitality, or sport environment would be advantageous, although just as important is a positive attitude, willingness to learn and commitment to delivering exceptional service.

What We Offer

In return, you will join a supportive and ambitious team within a sector-leading organisation that is committed to developing its people. You will gain valuable experience across sales, customer engagement, memberships, swimming programmes, and commercial operations while working within a vibrant sporting environment that positively impacts thousands of people every year.

Join Surrey Sports Park and help inspire healthier, more active lives through exceptional service and support.

The University of Surrey reserves the right to close this vacancy early or extend based on Volume and Caliber of applications.

In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.