Sales and Service Technician

Bridgestone Americas, Inc.; Rochester; On-site; Full time

Job summary

A leading automotive service provider is seeking a Sales and Service Technician to join their team. This hybrid role focuses on customer service and basic vehicle maintenance, offering opportunities for growth and development within the company. Candidates should possess a high school diploma and a strong desire for career advancement. Competitive pay and comprehensive benefits are included from day one.

Benefits

Medical, Dental, and Vision insurance starting day 1

Paid vacation and holidays

On-the-job training and ASE certifications funded by the company

Flexible work schedule

401(k) match

On-demand pay options

Qualifications

• High School Diploma or equivalent required.
• Valid automobile driver’s license needed.
• Desire for career growth and customer service skills essential.

Responsibilities

• Customer service, sales, and issue resolution (75% of the role).
• Perform basic vehicle service tasks like oil changes and tire replacements (25%).
• Assist in store operations, including inventory and displays.

Skills

Customer service mindset

Ability to learn basic vehicle service tasks

Ability to operate store systems

Education

High School Diploma or equivalent

Two-year degree or training certification (preferred)

Job description

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations offers a great environment to build a career. When you represent the Bridgestone name, you are a valued teammate and part of our mission to Serve Society with Superior Quality. We provide competitive pay, formal training, performance incentives, paid vacation and holidays, healthcare packages, and a 401k plan.

We believe in supporting our people to bring their whole selves to work and value diverse perspectives, individuals, and teams, reflecting the world we serve. Show us your unique qualities—your smart, tough, bold, beautiful, and brave sides—because who you are is what we need.

Position Summary

The retail Sales and Service Technician (SST) is a hybrid role serving as a key pipeline for future career growth within Firestone Complete Auto Care. The role involves assessing customer needs, recommending products/services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals will learn all aspects of store operations and flex between customer interaction and basic vehicle service tasks.

Pay Range: $16.28 - $24.36

Responsibilities

Hybrid Role

• Customer service, sales, issue resolution - 75%.
• Basic vehicle service tasks such as oil changes, tire replacements, fluids - 25%.
• Store operations, including opening/closing, inventory, displays, as needed.

Growth and Career Development

• Assist the Manager or act as Manager-On-Duty in certain circumstances to support development.
• Learn all aspects of store operations and alternate between front and back shop tasks.

Minimum Qualifications

• High School Diploma or equivalent.
• Valid automobile driver’s license.
• Customer service mindset and a desire for career growth.
• Ability to learn and perform basic vehicle service tasks.
• Ability to operate store systems.

Preferred Qualifications

• Two-year degree or non-traditional education through training, certification, or similar programs demonstrating growth mindset.
• Previous retail sales experience.
• Previous automotive experience is a plus.
• Management or supervisory experience is a plus.

Benefits

• Medical, Dental, and Vision insurance starting day 1.
• Paid vacation and holidays.
• On-the-job training and ASE certifications funded by the company.
• Flexible work schedule.
• 401(k) match.
• On-demand pay options.

Our Values

We support professional development, community involvement, integrity, and teamwork. We believe in creating a diverse, inclusive environment where everyone can thrive. Show us what you are made of—your unique qualities are what we need.