General Service Technician

ZipRecruiter; London; On-site; Full time

Job summary

A leading auto service company is seeking motivated individuals for the role of General Service Technician. This position involves performing routine vehicle repairs and maintenance while providing exceptional customer service. Opportunities for growth and career development are available through Monro University training.

Benefits

Health and Dental Insurance

401K with Company Match

Paid Vacation and Holidays

Employee Discounts

Career Development Opportunities

Qualifications

• High School Diploma or equivalent required.
• Automotive training or equivalent experience preferred.

Responsibilities

• Perform basic vehicle services and repairs efficiently.
• Handle tire services including wheel removal and balancing.
• Maintain store cleanliness and ensure it is guest-ready.

Skills

Problem-Solving

Customer Service

Communication

Education

High School Diploma

Automotive Training

Job description

Job Description

Company Description

Monro, Inc.

Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some of the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our success is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. We are investing over $100 million in store improvements, new technology, and career development through our Monro University training platform.

Destination Monro – Your Career is Here!

Are you ready to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted for quality automotive maintenance and repairs. We seek motivated individuals at every career stage for roles across our brands, in field management, and at our Store Support Center in Rochester, NY. If you enjoy helping others, working on cars, being part of a team, solving problems, and building guest relationships, we have a destination for you at Monro. Contact us to learn more. Destination Monro! – Your career is here.

Compensation

The hourly range for in-store roles is $15.00-$20.00 per hour. This role is eligible for additional incentives. Pay depends on experience.

The hourly range for mobile, on-the-road roles is $18-$25 per hour. This role is also eligible for additional incentives. Pay depends on experience.

Job Role: General Service Technician

About The Role:

This full-time or part-time hourly position involves performing routine vehicle repairs and maintenance according to company standards and manufacturer specifications. The technician provides exceptional 5-star service by communicating vehicle issues effectively and ensuring guest expectations are met regarding time and quality.

Responsibilities:

1. Perform basic vehicle services and repairs efficiently, adhering to Monro standards.
2. Handle tire services including wheel removal, balancing, patching, mounting, installation, and TPMS repairs.
3. Perform vehicle services such as oil changes, lubrications, bulb, wiper, filter replacements, and battery testing/installation.
4. Complete Monro’s Courtesy Inspection on every vehicle, identifying and communicating additional needed services.
5. Assist with inventory management, including pulling tires and parts, unloading, and stocking.
6. Maintain store cleanliness and ensure it is guest-ready.
7. Follow safety standards during all services, including torque and oil safety procedures.
8. Test drive vehicles following company policies, observing safety laws.
9. Adhere to company policies, government standards, and safety protocols.
10. Maintain technical knowledge through Monro University training.
11. Operate and maintain equipment safely, including lifts and welders.
12. Perform other duties as assigned.

Qualifications:

1. High School Diploma or equivalent.
2. Automotive training or equivalent experience.
3. Valid driver’s license and satisfactory Motor Vehicle Report.
4. Own basic tools or participate in the Monro tool purchase program.

Profile Summary:

1. Initiative in problem-solving and decision-making.
2. Strong customer service skills.
3. Effective communication skills, both verbal and written.

Other duties may be assigned as needed.

Equal Opportunity Statement:

Monro Inc. is an Equal Employment Opportunity/Affirmative Action employer, considering all individuals regardless of various protected characteristics.

Benefits:

• Health and Dental Insurance
• 401K with Company Match
• Paid Vacation and Holidays
• Employee Discounts
• Career Development Opportunities

Growth Opportunities:

We support career growth through training, certifications, and coursework via Monro University, empowering teammates to advance their careers.

Monro Inc. is an equal opportunity employer, providing all applicants with consideration regardless of protected characteristics.