Sales and Service Manager

Clarks; Epsom; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks is seeking an Assistant Store Manager to join our busy retail team. You will support the Store Manager in leading daily operations, coaching staff, and delivering exceptional customer service to meet sales targets.

You will drive KPI performance, manage shift scheduling, and maintain store standards in a fast-paced environment, including weekends and holidays, to ensure a smooth shopping experience for customers.

Qualifications

• Experience leading retail teams or supervising staff.
• Comfortable driving KPIs and achieving targets.
• Strong interpersonal and communication skills with the ability to inspire a team.

Responsibilities

• Support the Store Manager in leading daily store operations.
• Deliver exceptional customer service and achieve performance goals.
• Manage shift plans and storefront standards to maximise sales.

Skills

Retail leadership

KPI & results

Communication

Team motivation

Organizational skills

Problem solving

Flexibility

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Why join us?

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have a great attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

Why join us?

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have a great attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

About The Role

We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands‑on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

We’re Looking For Someone With

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI’s and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Strong communication and Solid organizational and problem-solving abilities.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast-paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Benefits

• Retail Trust
• Life Assurance
• Clarks Discount Card
• Store Bonus Scheme
• Holiday Pay
• Eyecare Vouchers
• Clarks Workplace Pension Scheme

Join us and bring your positive energy to Clarks – where every day is an adventure!