Sales and Service Advisor

Confidential; Wakefield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Comprehensive training

25 days holiday + bank holidays

Pension scheme

Life insurance 4x salary

Income protection

Private medical insurance

Volunteer days

Employee stock purchase plan

Gym discounts

Voucher portal

Job summary

Arthur J. Gallagher Services (UK) Limited is seeking a Customer Service and Sales Advisor to join our risk management team in Wakefield.

You will handle phone-based quotes and renewals, explain cover options, and look for opportunities to upsell while keeping customers best interests at heart. You will receive comprehensive training and have access to a broad benefits package, including pension and life cover.

Qualifications

• No insurance experience required.
• Ability to explain complex language clearly in writing or over the phone.
• Attention to detail to review and assess documents.
• Empathy and calmness when dealing with customers.
• Customer service skills to create positive customer experiences.
• Computer literate and able to use multiple systems.

Responsibilities

• Create insurance quotes and renewals over the phone while recommending appropriate cover.
• Upsell or cross-sell products based on customer needs.
• Make and answer calls to gather information, provide updates and address concerns.
• Leave customers with a positive, lasting impression of our products and services.
• Balance multiple tasks across various systems within a supportive, agile team.

Skills

Problem-solving

Customer service

Empathy

Attention to detail

Explain complex language

Communication skills

Computer literacy

Job description

Location: Wakefield

Salary: £27,976 + potential quarterly bonuses up to £4,200

Hours: 40 hours per week, Monday - Friday + 1 Saturday every 4 - 6 weeks

Indulge your passion for problem-solving and embrace the thrill of risk management as a Customer Service and Sales Advisor with Gallagher's global brokerage team. Join a diverse family united by excellence, safeguarding businesses and empowering ambitions. You'll receive comprehensive training to help you build a legacy of trust and success in the dynamic world of risk management. We believe every candidate brings something special, so even if you don't feel like an exact match, we encourage you to apply.

How you'll make an impact

• Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart
• Look for all opportunities to upsell or cross-sell our range of products depending on the customers' needs
• Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have
• Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

About you

• No previous insurance experience required
• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail because you'll need to accurately review and assess documentation
• Empathy and the ability to remain calm and composed when dealing with customers
• Customer service skills to provide a positive experience for customers throughout
• Computer literate

Benefits

• Comprehensive training scheme with opportunities for career progression and fully funded professional insurance qualifications (CII).
• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Discounted gym membership
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care

We value inclusion and diversity

Inclusion and diversity are core to Gallagher. For over 95 years, we've committed to sustainability and community support. We value diverse identities, experiences, and talents, enhancing our service to clients and communities.

As a Disability Confident Committed employer, we ensure an inclusive, accessible recruitment process, supporting employees with health conditions or disabilities.

Arthur J. Gallagher Services (UK) Limited is a proud Living Wage employer. We are committed to diversity and equal opportunity for all, opposing any discrimination based on protected characteristics. We provide equal employment opportunities in all aspects of the employer-employee relationship and make reasonable accommodations for disabilities unless it imposes undue hardship.