Sales and Repairs Executive

Fonehouse; Totnes; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

28 days holiday per annum including...

Pension

Job summary

Fonehouse in Totnes is seeking a Sales and Repairs Executive to join a small, dedicated in-store team. You will drive sales across products and services, promote repairs, and deliver outstanding customer service on a 5-day workweek.

Ideal candidates are tech‑savvy, confident in outbound calls, and capable of building rapport quickly while achieving targets. A competitive salary with commission is offered, plus company benefits.

Qualifications

• Experience achieving sales targets
• Excellent communication and rapport-building skills
• Able to work independently and as part of a small team
• Desirable: experience in outbound sales or telecoms
• Interest in tech and mobile devices

Responsibilities

• Generate gross profit through multi-channel proactive sales activity.
• Promote and sell mobile phone deals, broadband, Sky TV and related services.
• Sell and complete mobile phone repairs (training provided).
• Maintain first-class customer service and ensure a welcoming store environment.
• Ensure compliance standards are met and participate in training.
• Engage customers with genuine conversations to identify needs and opportunities.
• Hit daily, weekly and monthly sales targets.
• Keep the store presentable and approachable for customers.

Skills

Outbound sales

Customer service

Communication

Teamwork

Tech enthusiasm

Job description

Sales and Repairs Executive

We have an exciting and rewarding opportunity for a highly target driven Sales and Repairs Executive to join our small dedicated in store team in Totnes. This is a full-time, permanent position and will see you joining a well-established and growing mobile phone solutions company.

About Us

Our store forms part of a network of over fifty stores UK wide and we have a busy call centre in Bracknell and two successful retail trading websites. One of our easily recognisable brands has been an established phone retailer, trading on the High Street since the 1990's. Approaching a customer base of nearly half a million, we have contracts with major network operators such as Three and Vodafone and believe in offering our customers the absolute best customer service at fantastic prices.

The Role

Working within a small team you will be responsible for ensuring that you seek opportunities to promote the company brand locally by delivering multiple sales activities, including reaching out to previous and existing customers by phone to promote and sell products and services. You will be promoting services including mobile phone deals, broadband and Sky TV, whilst also having the opportunity to use your local knowledge and intuition to identify other ways to attract new customers locally. You will also be responsible for selling and completing mobile phone repairs (full training will be given). You will work five days a week, between Monday and Saturday 8:45 am - 5:45 pm.

Main Responsibilities:

• Generate gross profit for the store through multi-channel proactive sales activity, including outbound calling to existing customers.
• Responsible for diagnosing and fixing faults on phones and tablets. This will involve, where necessary, replacing parts, testing and reassembling phones.
• Contribute to your store's success by bringing to life our ethos of sales and customer advice, providing first-class service.
• You will be responsible for ensuring compliance standards are always met.
• Participate in training and keep up to date with all products, services, and promotions.
• Engage with customers in genuine, enjoyable conversations to understand their needs.
• Achieve daily, weekly, and monthly sales targets.
• Take pride in the appearance of the store and ensure existing and prospective customers feel welcome.

The Ideal Candidate

We believe that these things are essential for a candidate to be successful in the role:

• Passionate for all things tech, and the latest mobile handsets.
• Have a great history of providing great customers service to a variety of customers.
• Confident and able to build rapport quickly, understanding their customer needs.
• Have excellent communication skills and experience of working alone as well as part of team, achieving targets and key performance indicators with a can-do attitude.
• Desirable would be experience of working within a fast-paced proactive sales environment or have worked in outbound sales environment or within the telecommunications industry.

Salary / Benefits / Hours

Basic Salary

Depending on experience, salaries start at the national minimum wage as detailed below:

If age is 21 or over, the full-time salary is £26,500 based on a 40-hour week. If aged 18 - 20, the full-time salary is £22,568 based on a 40-hour week.

In addition to this, there will be a chance to earn commission based on target achievement and other opportunities for additional sales incentives.

Benefits:

• 28 days holiday per annum including normal bank holidays.
• Pension - further details can be provided at interview.