Sales and Logistics Administrator

Electrolux Professional Group; Luton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company pension

Health cash plan

Group Life Assurance

Group Income Protection

Pluxee discount portal & card

Hybrid work possibility

Job summary

Electrolux Professional Group is seeking a Sales & Logistics Administrator (Maternity Cover) to support customer experience and manage logistics inquiries, orders, and related administration. You will collaborate across functions, coordinate with third-party logistics providers, and help deliver high service standards for customers in the hospitality and service sectors.

The role emphasizes proactive issue resolution, strong communication, and effective use of CRM and order processes to ensure

Qualifications

• Proficiency in Microsoft Office and general computer applications.
• Have a few years of experience in administration, preferably from logistics or sales.
• Have strong verbal and written communication skills.
• You are reliable, organized, accurate, and able to manage multiple priorities effectively.
• Can work independently and use your own initiative.
• Have strong planning and prioritization skills, ensuring urgent and important tasks are completed on time.
• Are collaborative and work effectively with colleagues and stakeholders while taking ownership of your responsibilities.
• GCSEs (or equivalent) in core subjects, including English and Mathematics.
• Experience in Salesforce is an advantage.

Responsibilities

• Coordinate administrative and logistics processes with third-party logistics provider, ensuring enquiries and orders are managed efficiently and professionally.
• Build strong relationships with customers, colleagues, and external partners to maintain high service standards.
• Work across multiple functions to ensure smooth delivery of finished goods and spare parts while driving operational excellence and customer satisfaction.
• Liaise with group factories to expedite and monitor progress of products into the UK.

Skills

Microsoft Office

Administration experience

Verbal and written communication

Independent and proactive

Education

GCSEs including English and Mathematics

Tools

Salesforce

Job description

At Electrolux Professional Group we hire to meet needs beyond tomorrow!

UNLOCK YOUR POTENTIAL

At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow. Read more about us here: https://www.electroluxprofessionalgroup.com/en/join-us/

SALES & LOGISTICS ADMINISTRATOR (MATERNITY COVER)

Being part of the Electrolux Professional team means one day is never the same as the next. What drives us every day is our mission to make our customers’ work-life easier, more profitable - and truly sustainable. Becoming the OnE trusted partner, managing their complete operations. Understanding their daily journey - and making it a winning one - whether they run a hotel, restaurant, laundry or café.

Join our Customer Experience team and help us in delivering a positive experience for customers at every stage of their journey!

What You’ll Be Doing

In this role, you will coordinate administrative and logistics processes with our third-party logistics provider, ensuring enquiries and orders are managed efficiently and professionally. By building strong relationships with customers, colleagues, and external partners, you will play a key role in maintaining high service standards and supporting business success.

You will work collaboratively across multiple functions, contributing to the smooth delivery of finished goods and spare parts while driving operational excellence and customer satisfaction.

Responsibilities

• Manage enquiries (direct and indirect) relating to logistics, finished goods & spare parts
• Control administrative process from placement of the order to delivery, using relevant operating procedures and systems (direct and indirect);
• Liaise with group factories to expedite and monitor progress of finished goods and spare parts products into the UK;
• Arrange any specific transport requirements of either the customer or the site;
• Arranging for the collection and disposal of any equipment as requested by the customer;
• Manages the process for returned finished good stock and arranges the sale of these
• To liaise with the Finance Department to assist with any invoice queries and POD documents when required;
• Administration of any damaged or returned finished goods and spare parts;
• To undertake, or assist with specific or general tasks as requested by the Line Manager;
• To attend training as required
• Utilize internal CRM system to track day to day activities and communicate with customers

What’s Needed For You To Thrive

• Are Customer Obsessed, as you understand who your customers are, and you actively listen to understand their needs. You proactively provide solutions, and you create better experiences for your customers.
• Build Trust, as you are accountable, honest, transparent and trustworthy. You take ownership of your area of specialty and run the extra mile to achieve your target.
• Are Bold, as you are proactive and act. You try new and alternative ways to achieve your target, and you embrace change.
• Act sustainably, as you always act in an ethical and responsible way.

Qualifications

• Proficiency in Microsoft Office and general computer applications.
• Have a few years of experience in administration, preferably from logistics or sales.
• Have strong verbal and written communication skills.
• You are reliable, organized, accurate, and able to manage multiple priorities effectively.
• Can work independently and use your own initiative.
• Have strong planning and prioritization skills, ensuring urgent and important tasks are completed on time.
• Are collaborative and work effectively with colleagues and stakeholders while taking ownership of your responsibilities.
• GCSEs (or equivalent) in core subjects, including English and Mathematics.
• Experience in Salesforce is an advantage.

OUR GUIDING PRINCIPLES

Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably. We’re building it every day - and we’d love your help.

What’s In It For You

Trust, ownership, and the opportunity to grow! Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow!

Some Of Our Benefits

• Company pension
• Health cash plan
• Group Life Assurance
• Group Income Protection
• Pluxee discount portal & card
• The possibility to work hybrid and build a flexible work-life balance.