Helpdesk Administrator

FM Consultancy; London; On-site; GBP 30,000 - 32,000; Full time

Job summary

An innovative facilities management company is seeking a proactive Helpdesk Administrator to join their dynamic team in London. This role is pivotal as you will be the first point of contact for clients and field teams, managing work orders and ensuring service excellence. With a focus on customer service, you will coordinate engineers and maintain database integrity while thriving in a fast-paced environment. The company offers a competitive salary, generous leave, and opportunities for career development within a friendly and collaborative office atmosphere. If you're ready to make a significant impact in facilities management, this is the opportunity for you.

Benefits

25 days annual leave + bank holidays

Pension scheme

Career development and training opportunities

Friendly office environment

Qualifications

• Experience in a helpdesk or facilities administration role.
• Strong IT skills and ability to multitask in a fast-paced environment.

Responsibilities

• Manage work orders and coordinate engineers efficiently.
• Respond to client queries and maintain accurate records.

Skills

Helpdesk Experience

Customer Service Skills

Communication Skills

IT Skills

CAFM Systems Experience

Tools

CAFM Systems (e.g., Concept, Planon)

Job description

Job Title: Helpdesk Administrator
Location: London, UK
Salary: £30,000 – £32,000 per annum
Job Type: Full-Time, Permanent
Industry: Facilities Management

Build Recruitment are currently represening a Facilities Management company delivering integrated solutions across commercial and residential properties throughout London. The team is passionate about service excellence and efficiency, and we are now seeking a proactive and organised Helpdesk Administrator to join their central operations team.

The Role:

As a Helpdesk Administrator, you will be the first point of contact for our clients and field-based teams. You will manage work orders, coordinate engineers, and ensure that service levels are met efficiently and professionally.

Key Responsibilities:

• Respond to client queries via phone and email in a timely manner

• Log and manage reactive and planned maintenance requests

• Assign and dispatch engineers and subcontractors based on job requirements

• Track and update job progress on internal CAFM systems

• Liaise with clients and ensure they are kept informed throughout the process

• Assist with generating reports and compliance documentation

• Maintain accurate records and ensure database integrity

Requirements:

• Previous experience in a helpdesk or facilities administration role (ideally within FM or property services)

• Excellent communication and customer service skills

• Strong IT skills, including experience with CAFM systems (e.g., Concept, Planon, or similar)

• Ability to multitask and work under pressure in a fast-paced environment

• A proactive and solutions-focused attitude

Benefits:

• Competitive salary: £30,000 – £32,000 PA

• 25 days annual leave + bank holidays

• Pension scheme

• Career development and training opportunities

• Friendly and collaborative office environment in central London

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.