Sales and Events Manager

Horton Golf Park; Epsom; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

Horton Golf Park in Surrey near Epsom is seeking a Golf Operations Manager to drive profitable sales growth by converting inbound and outbound enquiries, managing the full sales journey from first contact to booking and post-event follow-up, and collaborating with Group Sales & Marketing to hit monthly and annual targets.

You will respond within 24 hours where practicable, upsell packages and upgrades, maintain Pipedrive CRM as the single source of lead management, and create confirmed bookings

Qualifications

• Strong sales, relationship-building and communication skills, with confidence converting enquiries and developing new business.
• Comfortable working to measurable targets and using CRM systems to manage multiple opportunities.
• Previous golf, leisure, hospitality, events or similar commercial experience.

Responsibilities

• Society golf
• Corporate golf days and corporate bookings
• Functions and private events
• Team building
• Meetings & Conferences
• Celebrations of life and wakes
• Deliver agreed monthly and annual revenue targets in line with budget, alongside agreed KPIs for conversion and outbound activity.
• Own the full sales journey: respond to relevant enquiries within 24 hours where practicable, qualify needs, arrange show-rounds, prepare proposals, follow up and close bookings.
• Maximise booking value through appropriate upselling of food, drink, packages, upgrades and additional activities.
• Maintain disciplined follow-up so no viable enquiry goes cold, and identify underperformance early with practical actions to improve conversion and revenue.
• Maintain Pipedrive (CRM) as the single source of lead management, ensuring every opportunity is accurately logged with stage, value, next action, notes, follow-up activity and lost reason where applicable.
• Create confirmed bookings in the relevant system, secure deposits, manage invoicing and appropriate debt chasing, escalating issues where necessary.
• Provide a concise monthly sales performance and forecast update covering results, conversion, issues and recommended actions.

Job description

To drive profitable sales growth across Horton Golf Park by converting inbound and outbound enquiries, proactively developing new business and maximising repeat revenue across society golf, corporate and event sales. The role will own the day-to-day sales process from first enquiry through to booking, delivery support and post-event follow-up, while working closely with Group Sales & Marketing to achieve agreed monthly and annual targets.

Key Areas Of Responsibility

• Society golf
• Corporate golf days and corporate bookings
• Functions and private events
• Team building
• Meetings & Conferences
• Celebrations of life and wakes
• Deliver agreed monthly and annual revenue targets in line with budget, alongside agreed KPIs for conversion and outbound activity.
• Own the full sales journey: respond to relevant enquiries within 24 hours where practicable, qualify needs, arrange show-rounds, prepare proposals, follow up and close bookings.
• Maximise booking value through appropriate upselling of food, drink, packages, upgrades and additional activities.
• Maintain disciplined follow-up so no viable enquiry goes cold, and identify underperformance early with practical actions to improve conversion and revenue.
• Maintain Pipedrive (CRM) as the single source of lead management, ensuring every opportunity is accurately logged with stage, value, next action, notes, follow-up activity and lost reason where applicable.
• Create confirmed bookings in the relevant system, secure deposits, manage invoicing and appropriate debt chasing, escalating issues where necessary.
• Provide a concise monthly sales performance and forecast update covering results, conversion, issues and recommended actions.

Business Development

• Proactively develop new corporate and event business alongside the primarily inbound sales workload using phone, email, LinkedIn and face-to-face activity.
• Build relationships with local businesses and decision-makers, including HR teams, office managers, golf society organisers, funeral directors, hotels and charities.
• Attend relevant expos, chamber and networking events, and re-engage previous society organisers, lapsed customers and past event bookers.
• Work closely with Group Sales & Marketing feeding back lead quality, objections, campaign conversion, competitor activity and customer demand.
• Contribute commercial insight to packages, offers and sales propositions, ensuring marketing-generated leads receive structured follow-up.

Personal Specification

• Strong sales, relationship-building and communication skills, with confidence converting enquiries and developing new business.
• Comfortable working to measurable targets and using CRM systems to manage multiple opportunities.
• Previous golf, leisure, hospitality, events or similar commercial experience.

Preferred

• Experience managing a CRM effectively, ideally Pipedrive or a similar system.
• Local Surrey / South West London network would be advantageous.

Success in the role

Success will be measured by consistent delivery against revenue budget and conversion targets, strong management of the sales pipeline, growth in society, corporate and function bookings, increased repeat business and a disciplined sales process that can be replicated across the wider group.

Renumeration – £33,000 to £35,000 plus commission

Overview Join our dynamic team as a Golf Operations Manager and lead the seamless delivery of exceptional golf...

Role Purpose To drive profitable sales growth across Horton Golf Park by converting inbound and outbound enquiries, proactively...

An excellent opportunity to join our friendly team at Horton Golf Park, very close to Epsom in Surrey....

Overview Join our dynamic team as a Golf Operations Manager and lead the seamless delivery of exceptional golf...

Role Purpose To drive profitable sales growth across Horton Golf Park by converting inbound and outbound enquiries, proactively...

An excellent opportunity to join our friendly team at Horton Golf Park, very close to Epsom in Surrey....

Overview Join our dynamic team as a Golf Operations Manager and lead the seamless delivery of exceptional golf...

Role Purpose To drive profitable sales growth across Horton Golf Park by converting inbound and outbound enquiries, proactively...

An excellent opportunity to join our friendly team at Horton Golf Park, very close to Epsom in Surrey....