Sales Advisor - Royton

Scrivens-Opticians-; Royton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts on optical and hearing

28 days annual leave incl. bank hols (

Generous staff discount scheme

Career progression into senior roles

Job summary

Scrivens Opticians & Hearing Care is seeking a Sales Advisor to be the first point of contact for customers in our busy branch. You’ll help customers choose glasses and hearing products, delivering friendly, expert service in a fast-paced environment.

The ideal candidate has a friendly attitude, solid communication, and can work as part of a team or independently. Training is provided, along with staff discounts and clear career progression.

Qualifications

• Customer service or retail experience preferred but not essential.
• Strong communication and interpersonal skills.
• Willingness to learn and grow within a supportive environment.
• Basic IT skills and attention to detail required.

Responsibilities

• Greet customers warmly and professionally.
• Assist customers in selecting optical and hearing products.
• Provide advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming, and well presented.
• Collaborate with optometrists and hearing specialists to ensure a smooth customer journey.

Skills

Customer service

Retail experience

Communication

Basic IT skills

Tools

POS systems

Job description

About the role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What we’re looking for

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What we offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)