Sales Advisor (Leeds)

Arne Clo Ltd; Leeds; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Holiday entitlement 32 days

Staff discount

Bonus schemes

Health plan

Life assurance 5x salary

Marketplace discounts

Employee assistance

Cycle to work

Tech scheme

Job summary

ARNE Clo Ltd in Leeds is recruiting passionate, customer-focused team members to deliver exceptional service in our new store. You will be the face of ARNE, welcoming customers and sharing our story while helping shoppers find the right products.

Join a growing brand that emphasises high-quality design, generous benefits, and a supportive working environment. Evening and weekend flexibility is required to meet peak periods and drive sales.

Qualifications

• Excellent communication and interpersonal skills for engaging customers.

Responsibilities

• Engage with customers to deliver in-store service across the full journey.
• Identify customer needs and recommend suitable products based on knowledge of best sellers and new arrivals.
• Handle enquiries, complaints, and after-sales support to ensure satisfaction and loyalty.
• Stay informed on product launches, promotions, competitor activity and retail trends to drive sales.

Skills

Excellent communication

Customer service

Retail experience

Cash handling

Tools

Point-of-sale systems

Job description

ARNE's retail vision is to redefine what shopping feels like. Every space we create embodies our 'less is more' approach, understated yet elevated, blending minimal, high-quality products with a store environment that's anything but average. We're challenging the traditional retail model and setting a new standard where exceptional design, accessible pricing and meaningful customer experiences sit side by side. Following the incredible success of our flagship store at Liverpool ONE, we're continuing our exciting retail journey with the launch of a brand-new store in Leeds. We are therefore looking for passionate, customer focused individuals to join our Team! You'll be the face of ARNE, welcoming customers, sharing our story, and delivering exceptional customer service! If you're passionate about fashion, enjoy delivering excellent customer experiences, and want to be part of a brand that's redefining retail, this is your opportunity to make an impact and help shape the future of ARNE.

Responsibilities

• Engage with customers to deliver exceptional in-store service throughout the full customer journey.
• Build rapport with customers whilst identifying customer needs and recommend suitable products based on product knowledge, best sellers and new arrivals in store.
• Confidently handle customer enquiries, complaints, and after-sales support to ensure satisfaction and loyalty.
• Stay informed on product launches, promotions, competitor activity, and retail trends to drive sales performance.
• Work collaboratively with the store team to achieve sales targets, promote key campaigns, and maintain high visual standards.
• Operate tills accurately and responsibly, processing purchases, refunds, and exchanges in line with store policy and procedures.
• Support loss prevention by remaining vigilant on the shop floor.
• Flexible to work evenings, weekends, and peak periods.

Essential Experience and Skills

• Excellent communication and interpersonal skills, with the ability to build rapport and engage customers confidently.
• Previous experience in a retail or sales environment, with a strong understanding of excellent customer service.
• Competent in using point-of-sale systems, processing transactions accurately, and handling cash responsibly.
• Thrive in a fast-paced retail environment, adapt quickly to change, and manage multiple priorities.
• Strong organisational skills with a keen eye for detail, ensuring high standards across the store.
• Demonstrated commitment to delivering outstanding customer service and driving customer satisfaction.

Benefits

• 32 Days Holiday (including Bank Holidays) + your Birthday off Holidays increasing up to 36 days with service
• Generous staff discount & uniform allowance
• Bonus schemes based on company performance
• Health Cash Plan from day one
• Life assurance paying 5x annual salary from day one
• Discounted marketplace with money off/cash back from 100's of places
• Employee Assistance Programme
• Cycle to Work Scheme
• Tech Scheme

We are proud to be recognised as a Medium sized Sunday Times Best Place two years in a row!

ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.