Sales Advisor - Grove Park, London

Bannatyne Group; Grove Park; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days annual leave

Free gym membership

Discounted spa treatments

Career development training

Mental health services

Staff awards and bonuses

Job summary

Bannatyne Group is seeking a dynamic and enthusiastic Membership Advisor to promote fitness and wellness experiences across the UK. The ideal candidate will engage potential members through informative club tours while driving membership sales and ensuring a top-notch onboarding experience.

This role comes with competitive compensation, flexible hours, and a supportive culture aimed at achieving health and wellness goals for all members.

Qualifications

• Desirable to have experience in sales, customer service or fitness.
• Strong sales and negotiation skills with a proven track record.

Responsibilities

• Promote and sell memberships through tours and presentations.
• Conduct engaging club tours highlighting key features.
• Achieve and exceed sales targets by pursuing new business opportunities.
• Provide a welcoming experience for all potential members.
• Handle inquiries and appointments professionally.
• Manage membership sign up process, including contracts and payments.
• Maintain accurate membership records and confidentiality.
• Assist with administrative tasks and sales metrics.
• Collaborate with teams for seamless onboarding of new members.
• Participate in member retention activities for engagement.
• Promote club programs and services to members.
• Attend weekly video hangouts for KPI discussions.

Skills

Sales experience

Customer service

Interpersonal skills

Organizational skills

Multitasking

Education

Degree in sales, marketing or related field

Job description

Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK. We pride ourselves on our states of the art facilities and our commitment to helping our members achieve their health and fitness goals. We are currently looking for a dynamic and enthusiastic Membership Advisor to join our team and drive the growth of our membership base.

Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Membership Advisor

• Promote and sell memberships through tours, presentations and follow ups with prospective members.
• Conduct engaging and informative tours of the club, highlighting key features and benefits.
• Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.
• Provide a welcoming and informative experience for all potential and new members.
• Handle inquiries, appointments and follow up calls in a professional and timely manner.
• Manage the membership sign up process, including completing contracts, entering data into the membership system and processing payments.
• Maintain accurate and up to date membership records and ensure confidentiality of member information.
• Assist with administrative tasks such as preparing reports and tracking sales metrics.
• Collaborate with the fitness and customer service teams to ensure a seamless onboarding process for new members.
• Participate in member retention activities, such as welcome calls, and satisfaction surveys, to enhance member engagement and loyalty
• Promote club programs, services and events to current and prospective members.
• Attend weekly video hangouts to discuss KPI performance in absence of a Sales Manager.
• Good organisational and multitasking abilities.
• The ability to think outside the box and be a self starter with your own initiative.
• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• The ability to work to deadlines and be KPI driven.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had previous experience in a sales, customer service or fitness environment along with strong sales and negotiation skills with a proven track record of achieving targets. It would be advantageous if you had a degree or qualification in sales, marketing or a related field.

We offer competitive compensation, opportunities for professional development and a supportive team culture. If you are passionate about fitness and sales and are eager to help others achieve their wellness goals.