Sales Advisor - Full Time

Big Yellow Group; Swindon; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus

Annual salary reviews

Pension scheme

Sharesave scheme

Free on-site parking

28 days' holiday

Job summary

Big Yellow Group in Swindon is seeking a Sales Advisor to deliver friendly, professional customer service and drive storage solutions with a can-do attitude. You will support day-to-day store operations, manage customer records and work collaboratively with a proactive team.

The role offers a 40-hour week over five days, with a predictable rota and weekend coverage as needed. Salary is £26,480 with quarterly bonuses and a strong benefits package.

Qualifications

• Deliver friendly, professional customer service in person, by phone and email.
• Able to understand customer requirements and recommend storage solutions.
• Strong team player with organisational skills.
• Comfortable using computer systems.
• Positive, can-do attitude.
• Proficient with CRM software and basic IT tools.

Responsibilities

• Provide friendly, professional customer service in person, by phone and email.
• Understand customer requirements and recommend storage solutions.
• Build positive relationships with customers.
• Manage customer accounts and records accurately.
• Support the day-to-day running of the store.
• Maintain high standards of cleanliness and presentation.
• Follow health, safety and security procedures.
• Work closely with colleagues to create a positive team environment.

Skills

Customer service

Communication

Teamwork

Organised

Computer literacy

CRM software

Tools

CRM software

Job description

About The Role

Sales Advisor

Location:Swindon (SN3 3JN)

Salary & Benefits

£26,480 per year + quarterly bonus + excellent benefits

Join a supportive team where your contribution is recognised and rewarded.

What you'll receive:

• Competitive annual salary
• Quarterly team bonus (typically averaging 10–12%)
• Annual salary reviews
• Generous pension scheme
• Sharesave scheme
• Free on-site parking
• Long-service reward vouchers
• 28 days' holiday, increasing with service
• An extra day off for your birthday
• Enhanced parental and adoption leave packages
• Discounted gym memberships
• Paid volunteering day each year
• Regular social events and team activities

Work-Life Balance

We understand that having time for life outside work matters.

Working pattern:

• 40 hours per week
• Any 5 days from 7
• Fair and advanced rota planning
• You won't be expected to work every weekend
• Predictable schedules to help you plan personal commitments

Shift times:

Weekdays

• 8:15am – 4:45pm, or
• 9:15am – 5:45pm

Saturday

• 8:45am – 5:45pm

Sunday

• 9:45am – 4:15pm

Training & Career Development

No storage industry experience? No problem.

From your first day, you'll receive:

• A comprehensive induction programme
• Ongoing coaching and mentoring
• Support from a dedicated Learning & Development specialist
• Access to e-learning and classroom-based training
• Clear career progression opportunities
• Guidance from an experienced management team

Whether you're looking to build new skills or develop a long-term career, we'll support your growth.

About the Role

This is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space.

This is not a warehouse role. Click the below links to find out more.

Working at Big Yellow Self Storage: a job like no other

You'll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.

Key responsibilities:

• Providing friendly, professional customer service in person, by phone and email
• Understanding customer requirements and recommending suitable storage solutions
• Building positive relationships with customers
• Managing customer accounts and records accurately
• Supporting the day-to-day running of the store
• Maintaining high standards of cleanliness and presentation
• Following health, safety and security procedures
• Working closely with colleagues to create a positive team environment

Physical requirements:

Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.

About You

We're looking for someone who:

• Enjoys helping people and providing excellent customer service
• Is confident communicating face-to-face, over the phone and by email
• Likes working as part of a team
• Can stay organised and manage multiple tasks
• Has a positive, can-do attitude
• Is comfortable using computer systems
• Takes pride in maintaining high standards

Could This Be the Right Role for You?

Ask yourself:

• Do you enjoy talking to customers and finding solutions to their needs?
• Are you looking for a role with predictable hours and genuine work-life balance?
• Would you like clear opportunities for training and career progression?
• Do you enjoy working in a supportive team environment?
• Are you motivated by bonuses and rewards for success?
• Do you want a role that combines customer service with variety and responsibility?

If so, we'd love to hear from you.

Want to find out more about working at Big Yellow? Click the link below to explore our frequently asked questions, including what you can expect during the recruitment process.

FAQs :: Big Yellow Group

About Us

We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.

We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.

If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs.

We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.