Sales Advisor 8h (Temporary)

H&M; Liverpool; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Staff discount 25%

HIP program

Job summary

H&M is seeking a Sales Advisor in the United Kingdom to be the friendly face of the brand, delivering high-quality customer service from greeting customers to checkout. You will assist with fitting rooms, stock replenishment, and merchandising on the shop floor, helping to create a welcoming shopping experience.

This temporary, part-time role (8 hours per week) requires flexibility to work evenings and weekends.

Qualifications

• Customer-focused and enjoy engaging with people.
• Adaptable and flexible to changing priorities and customer requests.
• Strong communicator with active listening to understand needs.

Responsibilities

• Greet customers and provide high-level service on the shop floor and at the cash desk.
• Assist in fitting rooms, deliveries, stock replenishment and merchandising.
• Support the team to create welcoming experiences and showcase the brand.
• Work varied hours including evenings and weekends.

Skills

Customer service

Flexibility

Communication

Teamwork

English language

Brand enthusiasm

Retail knowledge

Cash handling

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand. You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.,

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc
• Additional Information This is a part-time (TEMPORARY) position with a contract of 8 hours a week. Right to Work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

  At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

  We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.