Sales Advisor 12h

Stories; Oxford; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

25% staff discount

HIP (Incentive Program)

Job summary

Stories in Oxford seeks a friendly Sales Advisor to greet customers and embody the heart of the brand. You’ll provide high-level service across the shop floor, assist at the cash desk, fitting rooms and with deliveries, replenishment and merchandising. A welcoming, proactive approach helps guide customers through their journey and uplift the shopping experience.

Part-time 12 hours per week; previous retail experience is nice but not mandatory. Benefits include staff discount and HIP program.

Qualifications

• Customer-focused service commitment.
• Adaptable to changing priorities and requests.
• Proactive and driven to take initiative with quality.
• Clear communication and active listening.
• Open to feedback and development opportunities.
• Passion for brand and collection.
• Willing to work varied hours, including evenings and weekends.

Responsibilities

• Greet customers and deliver high-level service on the shop floor.
• Assist at cash desk, fitting rooms and throughout the store.
• Process deliveries, replenish stock and merchandise latest garments.
• Guide customers through their journey with warmth and enthusiasm.
• Collaborate with team to create welcoming experiences.
• Share fashion advice when appropriate; support store operations.

Skills

Customer focus

Adaptable

Proactive

Strong communicator

Eager to learn

Brand enthusiast

Flexible schedule

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This is a part-time, position with a contract of 12 hours a week.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.