Sales Advisor 12h

COS; Bath; Vor Ort; GBP 12.000 - 17.000; Teilzeit

Benefits dieser Stelle

Staff discount 25%

HIP incentive program

Zusammenfassung

COS is seeking a Sales Advisor in the UK to greet customers, deliver high-quality service, and assist across the store environment. You will support operations from the cash desk to fitting rooms and shop floor, ensuring a welcoming experience and helping customers throughout their journey.

Experience in customer service is helpful but not mandatory; enthusiasm for fashion and brand is valued. Part-time role at 12 hours a week with opportunities to grow within the team.

Qualifikationen

• Customer-focused and committed to delivering excellent service.
• Adaptable and responsive to changing priorities and customer requests.
• Proactive and driven to take initiative and get things done with quality.
• Clear communication and active listening to understand customers' needs.

Aufgaben

• Greet customers and provide high-level service across the store.
• Assist at cash desk, fitting rooms and on the shop floor.
• Process deliveries and replenish stock to keep shelves well-stocked.
• Merchandise latest garments and maintain visual standards on the floor.

Kenntnisse

Customer-focused

Adaptable

Proactive

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexible

English

Jobbeschreibung

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This is a part-time position with a contract of 12 hours a week.

Right to Work

This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process

Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.

Under UK data protection law (UK GDPR / Data Protection Act 2018), you have the right to request a human review of any automated decision, to express your point of view, and to contest the outcome. To exercise these rights, contact [e-mail].

Reasonable Adjustments If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application. Please contact [e-mail].

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.