Sales Advisor 35h

COS; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25% staff discount across H&M Group

H&M Incentive Program (HIP)

Job summary

COS is seeking a Sales Advisor for our Selfridges concession in London. The role is full-time (35 hours per week) and involves greeting customers, driving high-level service, and assisting on cash desk, fitting rooms, and floor. You’ll also handle deliveries, replenishment, and merchandising to showcase our latest garments.

Previous retail experience is helpful but not mandatory; English language skills are required. Right to work in the UK is essential.

Qualifications

• Customer-focused and delivering excellent service.
• Adaptable and flexible to changing priorities.
• Proactive and driven to take initiative and get things done with quality.
• Strong communicator with clear, active listening.
• Eager to learn and receptive to feedback.
• Brand enthusiasm and passion for our brand.
• Willing to work varied hours, including evenings and weekends.
• English language skills.

Responsibilities

• Greet customers and be the friendly face of the brand on the shop floor.
• Initiate conversations and provide high-level service at every touchpoint.
• Assist at cash desk, fitting rooms and throughout the shop floor.
• Process deliveries and replenish stock.
• Merchandise latest garments and maintain an organized stockroom.
• Collaborate with team to create welcoming experiences that reflect COS.

Skills

Customer-focused

Adaptable

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

English language skills

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc
• Experience with stock processing, replenishment, inventory management, and maintaining an organised stockroom environment.

Additional Information

This is a full-time, permanent position with a contract of 35 hours a week based in the COS Selfridges concession store.

Right to Work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Under UK data protection law (UK GDPR / Data Protection Act 2018), you have the right to request a human review of any automated decision, to express your point of view, and to contest the outcome. To exercise these rights, contact [email protected].

Reasonable Adjustments

If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application. Please contact [email protected].

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.