Floor Manager, Regent St

Weekday; Greater London; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discount

HIP program

Descripción de la vacante

Weekday in the Regent Street store is seeking a Floor Manager to lead a passionate team and deliver exceptional customer experiences. You will set the tone for a welcoming, inspiring shopping environment while driving results through service excellence and strong store operations.

You will coach Sales Advisors, analyse sales data, support recruitment and onboarding, and act as a brand ambassador on the shop floor, stepping in as Store leadership when required.

Formación

• Customer-focused with passion for service.
• Strong product knowledge and styling advice.
• Willing to learn and accept feedback.
• Excellent communication and empathy.
• Proven ability to lead teams in fast-paced retail.
• Analytical understanding of KPIs.
• Adaptable to changes, stock updates, and shifts.
• Maintain brand presentation and store operations.
• Flexible hours including evenings, weekends, holidays.
• English language skills.

Responsabilidades

• Deliver a high level of customer service through expert styling advice and store presentation.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
• Support recruitment and onboarding for new team members.
• Identify and nurture future talent and development plans for the team.
• Oversee daily store operations ensuring efficiency and brand alignment.
• Act as a brand ambassador delivering the best customer experience.
• Step into Store leadership when required to ensure continuity.

Conocimientos

Customer service

Team leadership

Communication

Analytical thinking

Adaptability

Operational excellence

Coaching & development

Product knowledge

Flexible hours

English language

Descripción del empleo

Job Description

As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store when required, ensuring continuity in leadership and performance

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills

Additional Information

This is a full-time position with a contract of 39 hours a week based in our Weekday Regent Street store.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.