Sales Advisor

Samsonite; Greater London; On-site; GBP 15,000 - 18,000; Part time

Job summary

Samsonite in London is seeking a Sales Advisor to work 8 hours per week, delivering exceptional customer service and driving sales while embodying Samsonite's brand values. You will be the face of a globally recognized travel solutions brand in a premium retail environment.

Responsibilities include identifying customer needs, recommending products, maintaining premium presentation, and supporting stock and promotions, reporting to the Store Manager.

Qualifications

• Previous retail experience, preferably in premium or travel goods.
• Ability to stand, bend, lift up to 15kg, and use ladders.
• Sales-oriented mindset.
• Flexibility and adaptability.
• Passion for travel and brand sensibility.
• Computer literacy.

Responsibilities

• Deliver exceptional customer service and drive sales.
• Identify customer travel needs and recommend Samsonite products.
• Apply the Smiles Selling Standards and Samsonite’s engagement process.
• Build customer loyalty and encourage repeat purchases.
• Maintain premium presentation and accurate pricing of products.
• Follow store policies and health & safety requirements.
• Assist with stock control, merchandising, and promotions.
• Communicate market trends and feedback to the Store Manager.

Skills

Customer service

Sales skills

Communication

Flexibility

Brand knowledge

Teamwork

Job description

Position: Sales Advisor (8 hours per week)

Location: Samsonite, 285 Oxford Street, London, W1C 2DW

Availability: October 2026

As a Sales Advisor at Samsonite, you will be the face of a globally recognized brand known for innovation, durability, and style in travel solutions. Your role is to deliver exceptional customer service, drive sales, and embody the Samsonite brand values in every customer interaction.

The Sales Advisor position includes but is not limited to the following major accountabilities:

Customer Service

• Identify customer travel needs and recommend Samsonite products that best suit their lifestyle.
• Provide accurate information about product features, warranties, and after-sales services.
• Apply the Smiles Selling Standards and follow Samsonite’s customer engagement process.
• Build customer loyalty and encourage repeat purchases through personalized service.
• Deliver inspiring service that reflects Samsonite’s commitment to excellence.

Store Performance & Analysis

• Stay informed of all store communications and brand updates.
• Understand store budgets, targets, and KPIs.
• Share insights and feedback that contribute to Samsonite’s retail success.

Stock Management

• Ensure accurate pricing and premium presentation of Samsonite products.
• Follow procedures for stock control.
• Minimize losses and support shrinkage goals.

Operations

• Adhere to Samsonite’s operational policies (e.g., cash handling, health & safety).
• Complete required paperwork accurately and on time.
• Maintain store cleanliness and a welcoming environment aligned with Samsonite’s brand image.
• Perform duties as requested by the Store Manager.
• Help keeping environmental policies in line with Green Mark .

Merchandising, Marketing & Promotions

• Maintain visual merchandising and window displays to Samsonite’s global standards.
• Stay informed about current promotions and marketing campaigns.

Communication

• Communicate clearly and courteously with customers and team members.
• Share market trends and customer feedback with the Store Manager.
• Follow Samsonite’s dress code and grooming standards.
• Act as a brand ambassador for Samsonite.

Reports directly to the Store Manager.

Skills Required

• Ability to stand, bend, lift up to 15kg, and use ladders.
• Computer literacy.
• Previous retail experience, preferably in premium or travel goods.
• Ability to work under pressure.
• Sales-oriented mindset.
• Passion for travel and brand sensibility.
• Flexibility and adaptability.