Sales Advisor

Richemont; City Of London; Sur place; GBP 27 000 - 37 000; Plein temps

Avantages offerts par ce poste

Private healthcare

Dental insurance

Pension scheme

Holiday scheme (Increasing annualLeave

Cycle to work scheme

Employee Assistance programme

Income protection

Life assurance

Résumé du poste

Watchfinder & Co. in London is seeking a dedicated Sales Advisor to welcome guests, showcase premium watches and deliver an exceptional customer experience. You will build client relationships through targeted clienteling and contribute to achieving sales targets in a boutique luxury environment.

The role emphasizes strong communication, product knowledge across multiple brands, and a proactive, service-oriented approach to maintaining high standards and security across all customer journeys.

Qualifications

• Experience in luxury retail or high-end customer service.
• Proven ability to meet or exceed sales targets (KPI driven).
• Strong interpersonal and communication skills with a client-focused mindset.

Responsabilités

• Welcome guests to the boutique and present our range of premium watches.
• Build relationships with clients through clienteling and personalised service.
• Achieve sales targets and drive revenue with high-end product knowledge.
• Manage appointments, walk-ins and online enquiries, maintaining security and product care.

Connaissances

Customer service

Sales

Clienteling

Communication

Negotiation

Description du poste

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre‑owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre‑owned watch specialist.

How will you make an impact?

As a Sales Advisor you will be an ambassador for the company, you will be responsible for welcoming all guests into the boutique, introducing them to the culture of our organisation, clienteling and ultimately ensuring an exceptional customer experience is delivered.

We look for passionate individuals who have a genuine interest in the industry, and who are keen to step into the pre‑owned watch market selling multiple brands of luxury timepieces! We welcome individuals who are keen to learn and develop, and we provide support from the very beginning of your journey with us!

Working at our Mayfair Boutique, you will be passionate about delivering expert customer service and achieving sales on a 1:1 basis within an intimate environment. You will showcase your excellent interpersonal skills, working to a high standard both individually and as part of a thriving team.

The successful individual will be confident and experienced in working to KPI's & sales targets. This is a varied role which includes high end sales assistance, welcoming walk‑ins, clienteling, managing appointments and an overflow of online enquiries, chasing leads and all‑round sales vigilance and awareness, you will ensure that all security procedures are adhered to correctly, always maintaining the safety of our products and operational excellence is maintained across all customer journeys. You will need to be passionate, Driven and enjoy driving a positive customer experience.

encapsulate our core values of being caring, pioneering and outstanding!

How will you experience success with us?

• Passionate about luxury retail and delivering an exceptional service to customers
• Strong clienteling skills in order to ensure client contact is maintained
• Results driven with experience working in a target driven sales environment (KPI's)
• Negotiation skills desirable however this is a skill that we can train for candidates that demonstrate the right attitude towards personal development
• Strong communication skills with the ability to adapt to different customers and their needs
• Ability to take in technical information with a willingness to learn about our products
• Excellent problem‑solving skills
• Highly organised with the ability to prioritise own workload
• The consummate team player who will put team success ahead of personal gain

Your journey with us...

Our aim is to provide you a transparent interview process from the moment you apply for the role. It's important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open‑door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder's exciting trajectory.

Interview Process

1. Intro Call with Talent Team: An introductory call with our in‑house talent team to learn more about your skills and experience in more detail.
2. 1st Stage: Interview with the Boutique Store Manager to learn more about your skills, experience, and motivation for the role.
3. 2nd Stage: Interview with another Boutique Store Manager and Head of Client Stage: Meeting with Senior HR Business Partner

Our Benefits & Incentives

As well as a competitive salary and commission structure we also offer a great benefits package:Private healthcare and dentalCompetitive pension schemeHoliday scheme - Increasing annual leaveCycle to work schemeEmployee Assistant programmeIncome ProtectionLife Assurance

Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business.We've had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

Summary

Location: LONDON Type: Full time