Sales Advisor

The White Company; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading multi-channel retailer is seeking a customer service representative to enhance the shopping experience for customers. The role involves engaging with customers, identifying their needs, and ensuring satisfaction through excellent service. The company offers competitive salaries and various employee benefits, including discounts and a pension scheme.

Benefits

50% discount on products

20 days holiday rising to 25

Volunteer Day

Discretionary bonus scheme

Perk Place Benefits Platform

Automatic enrolment into pension scheme

Wagestream Money Management app

Life assurance coverage post-probation

Social events

Qualifications

• Strong retail sales or customer service background.
• Passionate about providing excellent customer experiences.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Provide excellent customer service and surpass expectations.
• Identify customer needs and answer product-related questions.
• Complete customer mail orders efficiently and on time.
• Capture customer data to enhance loyalty.

Skills

Customer Service

Sales Optimization

Communication

Problem Solving

Job description

Our Role

With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.

We work with PRIDE; our company values every day. You will assist customers by resourcefully identifying their needs and answering product-related questions while optimizing sales and encouraging customer loyalty. You should be passionate and dedicated to going the extra mile for our customers and team, and willing to take on multiple tasks.

If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.

What you'll be doing

• Provide excellent customer service and surpass customer expectations at every opportunity;
• Identify customer needs and answer product-related questions, including queries on product price, features, and benefits;
• Ensure all customer mail orders are completed efficiently and on time;
• Capture customer data to expand our database and encourage customer loyalty.

Please read through the attached Job Description for more detail.

What we offer you

At The White Company, we value our employees for always going the extra mile for our customers. We reward this with great benefits and competitive salaries.

• 50% discount on our products
• 20 days holiday rising to 25 during service
• A Volunteer Day with a charity of your choice
• A discretionary bonus scheme may be rewarded annually in addition to a competitive salary
• Perk Place Benefits Platform – offering discounts across wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Wagestream Money Management app - access to Wagestream supports financial wellbeing
• Post-probation, life assurance coverage
• Social events, including Christmas parties throughout the year

Our Equality, Diversity, and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diverse backgrounds and identities.

We strive to ensure our environment allows everyone to bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.

Our active Equality, Diversity, and Inclusion Policy guides our recruitment and workplace practices.

We'd love you to join us on this journey.

Our Sustainability statement of commitment

We are dedicated to building a sustainable legacy for a brighter future for people and the planet. We believe this commitment should be reflected in everything we do.