Sales Advisor

CCA Recruitment Group; Andover; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

30 days holiday

Job summary

CCA Recruitment Group is recruiting for a Sales Advisor role with warm leads in a regulated sales environment in the UK. You will guide customers through options, deliver excellent service, and ensure compliance while meeting sales targets.

The role emphasizes consultative selling, accurate data handling, and building rapport with customers in a fast-paced team setting.

Qualifications

• Experience in sales, telesales, contact centre or regulated sales environments.
• Strong telephone-based communication skills.
• Proven ability to build rapport and influence customers positively.
• Experience recording and maintaining accurate customer information.
• Good working knowledge of Microsoft Office and CRM systems.
• Ability to work to targets, deadlines and quality standards.

Responsibilities

• Contact customers through outbound calls and email communications.
• Explain product features, benefits, and suitability.
• Deliver outstanding customer service at every stage of the customer journey.
• Manage customer enquiries and follow up on leads from various channels.
• Accurately maintain customer records using CRM and internal systems.
• Identify potentially vulnerable customers and follow appropriate processes.
• Meet individual and team KPI, quality, and sales targets.
• Ensure all conversations and customer interactions remain compliant.
• Work collaboratively with colleagues across the wider department.
• Support continuous improvement and adapt to changing business requirements.

Skills

Sales experience

Telephone communication

Rapport building

CRM systems

MS Office

Target-driven

Job description

£29391 + Benefits (including 30 days holiday! ) & Bonus

Are you a confident communicator who enjoys helping customers while achieving sales targets?

Are you looking for a role that doesn't involve cold calling? All warm leads!

Do you have experience working in a call centre, customer service, telesales, or regulated sales environment?

We're looking for an enthusiastic Sales Advisor to join a market-leading organisation

Working within a supportive and high-performing team, you'll engage with customers, explain product options clearly and professionally, and help them make informed decisions that meet their needs.

This is an excellent opportunity for someone who enjoys building rapport, delivering exceptional customer service, and working in a role where quality, compliance, and customer outcomes are equally important.

The Role as a Sales Advisor

As a Sales Advisor, you'll contact customers who have expressed an interest in our services, guiding them through available options and answering any questions they may have.

You'll combine excellent customer service with consultative selling, ensuring customers receive clear, accurate information while maintaining the highest standards of FCA compliance.

Key Responsibilities

• Contact customers through outbound calls and email communications
• Explain product features, benefits, and suitability in a clear and professional manner
• Deliver outstanding customer service at every stage of the customer journey
• Manage customer enquiries and follow up on leads generated through various channels
• Accurately maintain customer records using CRM and internal systems
• Identify potentially vulnerable customers and follow appropriate processes
• Meet individual and team KPI, quality, and sales targets
• Ensure all conversations and customer interactions remain fully compliant
• Work collaboratively with colleagues across the wider department
• Support continuous improvement and adapt to changing business requirements

What We're Looking For

• Previous experience within a sales, telesales, contact centre
• Strong telephone-based communication skills
• Proven ability to build rapport and influence customers positively
• Experience recording and maintaining accurate customer information
• Good working knowledge of Microsoft Office and CRM systems
• Ability to work to targets, deadlines, and quality standards

Personal Qualities

• Professional, empathetic, and customer-focused approach
• Excellent verbal and written communication skills
• Strong attention to detail
• Self-motivated with a positive attitude
• Resilient and comfortable working in a fast-paced environment
• Flexible team player with strong problem-solving abilities

Working Hours

• 37.5 hours per week
• Monday to Friday working pattern
• Day off in lieu provided during the following week

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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