Sales Administrator - Aviation Components

eCube Solutions Ltd; Wales; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading aviation solutions provider in Wales is seeking a Sales Administrator to manage aircraft component documentation and handle customer inquiries across various platforms. This role requires strong communication skills and attention to detail, with a passion for aviation. Ideal candidates should have experience in sales administration and be proficient in CRM systems. This is a full-time position supporting a dynamic team.

Qualifications

• Meticulous and customer-focused.
• Honest, respectful, with high level of integrity.
• Passionate about aviation and sustainability.

Responsibilities

• Manage aircraft component documentation in line with industry standards.
• Respond to customer enquiries via email and social media.
• Support the listing and updating of inventory on e-commerce platforms.

Skills

Strong communication skills

Attention to detail

Customer focused

Ability to manage multiple tasks

Collaborative team player

Education

Experience in sales administration

Familiarity with aviation standards

Tools

Microsoft Office

CRM systems

Job description

We are looking for a meticulous and customer-focused Sales Administrator to join our sales team. This role supports the sales function by managing aircraft component documentation and handling customer enquiries across our e-commerce platforms, email, and social media channels.

• Assist in compiling, verifying, and maintaining trace documentation for aircraft components in line with industry standards (e.g., ATA Spec 106, EASA/FAA).
• Ensure all documentation is complete, accurate, and accessible for sales and compliance purposes.
• Collaborate with internal teams and suppliers to resolve documentation gaps or inconsistencies.
• E-Commerce & Customer Support
• Respond to customer enquiries via email, online marketplaces (e.g., ILS, PartsBase), website and social media platforms.
• Provide product information, pricing, availability, and shipping details in a timely and professional manner.
• Support the listing and updating of inventory on e-commerce platforms.
• Prepare quotations, process orders, and generate invoices.
• Maintain CRM records and track customer interactions, leads, and order status.
• Assist in generating sales reports and supporting inventory planning.
• Passion for aviation and sustainability.
• Strong communication skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Honest, respectful with high level of integrity.
• Positive and passionate with a ‘can do’ attitude.
• Collaborative team player who values all people.
• Customer focused, flexible and responsible.
• Drive for continuous improvement and development.
• Experience in sales administration, preferably within aviation.
• Familiarity with aircraft component trace documentation and regulatory standards.
• Proficiency in Microsoft Office and CRM systems.
• St Athan
• Full Time
• Hours: 40 hours per week 8:00am - 4:30pm Monday - Thursday 8:00am - 3:30pm Friday

To apply please send your CV to Ellen Barnettvia email to [e-mail] together with a covering letter explaining why you would be brilliant in this role.