Aircraft Customer Delivery Manager

Gama Aviation; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Private Healthcare

Free Car Parking

2 Paid Volunteering Days

Investment in Training and Development

Job summary

Gama Aviation Bournemouth is seeking an Aircraft Customer Delivery Manager to ensure aircraft are delivered on time, on budget, and to the highest quality standards. You will be the main point of contact for the customer throughout the maintenance process, from planning to release and post-visit follow-up.

In this role you will coordinate with engineering, customer service, and CAMO teams to plan inputs, manage costs and materials, and provide clear updates to stakeholders.

Qualifications

• Experience in aircraft production planning.
• Knowledge of Part 145/Part M regulations.
• Ability to create project plans to manage large work volumes.
• Advanced computer literacy (MS Office).
• Customer oriented approach.
• Well organized and responsible.
• Ability to work under pressure and handle stressful periods.
• Driving licence required.

Responsibilities

• Act as the first point of contact for the customer and the interface between engineering/support teams and the customer's representative.
• Plan input planning, coordination for work pack, parts & materials preordering, services and tooling, ensuring resources for successful check completion.
• Utilise Service Edge for approvals related to parts, services and labour estimates.
• Control emergent/unplanned works, communicate with stakeholders, approve cost elements and ensure correct billing.
• Provide regular briefings on project status to engineering and management; track daily progress for updates.
• Participate in quality audit programme and close audit actions.
• Manage budgets within approved limits and address variances.
• Ensure 3rd party cores are observed and returned to retailers on time.
• Support project reporting and governance against KPIs.
• Investigate supplier quality issues including paperwork errors.
• Manage alternative part numbers within Corridor.
• Provide goods receipt support in stores coverage gaps.
• Report SMS/Quality issues.

Skills

Production planning

Part 145/Part M

Project management

MS Office

Customer oriented

Organised & responsible

Work under pressure

Driving licence

Education

CIPS Qualification

Tools

Corridor

TRAXALL

CAMP

Job description

/ Position: Aircraft Customer Delivery Manager

/ Location: Bournemouth

/ Working Hours: Monday-Friday, 11am-7pm

We are looking for an Aircraft Customer Delivery Manager to play a key part in ensuring our customers' aircraft are delivered on time, on budget, and to the highest quality standards. You will be the main point of contact for the customer throughout the entire maintenance process; from early planning right through to release and post visit follow-up.

In this role, you will work closely with our engineering teams, customer service, and CAMO colleagues to coordinate each aircraft input, making sure everything runs smoothly. You will plan and purchase materials, manage approvals, track costs, and keep everyone informed with clear, accurate updates.

The role requires strong project coordination, customer focus, and the ability to maintain oversight of daily progress to support both internal stakeholders and the customer. If you enjoy working with people, solving problems, and keeping complex projects moving, this role offers a great blend of customer interaction, planning, and hands on coordination.

/ About us:

Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.

With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.

/ Responsibilities:

• Act as the first point of contact for the customer and the interface between our engineering and support teams and the customer's representative
• Arranging and leading pre-input planning, coordination of building of work pack, parts & material preordering, arranging services and tooling and ensuring sufficient & timely resources to be present, while working with the resourcing team, for successful completion of check
• Utilise Service Edge for all approvals related to parts, services and labour estimates
• Control of emergent/unplanned works, ensuring these are well communicated to stakeholders, solution arranged and associated cost elements approved, tracked and billed correctly through Service Edge.
• Provide briefings for engineering team & management on a regular basis and participate scheduled as well as unscheduled meetings. This will include total understanding of the projects daily status to allow updates to customer and management.
• Participate in the quality audit programme and ensuring audit closure actions are developed and implemented
• Managing budgets including working within approved financial budgets, taking appropriate action when variances arise
• Ensure all 3rd party cores are observed and returned to retailers as mandated by time scale.
• Support project reporting and governance against performance KPIs
• Investigate and support any supplier quality issues including paperwork errors
• Manage alternative's part number within Corridor
• In the absence of appropriate stores coverage, provide goods receipt support
• Reporting of all SMS/Quality issues

/ Skills, Qualifications and Experience required:

• Previous experience of production planning in an aircraft engineering environment
• Working knowledge of Part 145/Part M regulations
• Project management/coordination experience with the ability to create project plans to manage large work volumes
• Advanced computer literacy (MS Office mainly)
• Customer oriented
• Well organised and responsible
• Able to work under pressure and handle stressful periods well
• Driving licence

Advantageous

• Recognised technical qualification in engineering or planning discipline i.e. CIPS Qualification
• Experience of aircraft parts purchasing, including the ordering of parts/material and vendor liaison
• Experience of leading teams and leading project update meetings
• Understanding of Aircraft Programmes for the supply of Parts
• Competent in the use of MRO planning software such as Corridor, TRAXALL, CAMP

/ In addition to a Competitive Salary, we will offer you:

• Comprehensive Private Healthcare (after successful passing of probation) *
• Free Car Parking
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development

* (Subject to insurance underwriting)

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.