Sales Administrator

Airbus; Waltham Cross; On-site; GBP 22,000 - 30,000; Full time

Job summary

Kluman & Balter is recruiting a Sales Administrator to join the team in a full-time, office-based role in Waltham Abbey, Essex. You will support the external sales team with order processing, pricing, and inquiries, ensuring accurate records and efficient administrative workflows.

You will liaise with customers via phone, email, and online channels, manage data, and assist invoicing and credit-note processes while supporting sales objectives and customer satisfaction.

Qualifications

• Previous experience in an administrative or sales support role.
• Excellent organisational and time-management skills.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Process customer orders accurately and promptly.
• Provide day-to-day administrative support for the external sales team.
• Offer pricing information to customers at order placement.
• Follow up on marketing campaigns and sales enquiries.
• Maintain accurate customer and sales data in databases.

Skills

Organisational skills

Time management

Attention to detail

MS Excel

MS Word

Communication

CRM experience

Tools

SAP

CRM systems

Job description

Job Posting RequirementsThe Role:We have an exciting opportunity for a Sales Administrator to join us at Kluman & Balter!We are a friendly team who works hard to distribute and supply bakery ingredients to the food industry – a job we are passionate about and one we’ve been doing for 100 years, making us one of the UK’s leading food wholesalers!The position is full time, office based in Waltham Abbey, Essex.A competitive salary is offered based on experience.About the role:The Sales Administrator provides administrative support to the external field sales team, ensuring the smooth processing of multiple sales orders, customer enquiries, and sales-related documentation. The role is responsible for maintaining accurate records, coordinating communications with customers, and assisting in achieving sales objectives through efficient administrative processes.Your responsibilities:Sales Support & Business DevelopmentProcess customer orders accurately and in a timely mannerProvide day-to-day administrative support for the external sales team with customer enquiries, order management and administrative supportWhere applicable, provide pricing information to customers at order placementRecommend new and existing product lines to support customer growth initiativesAnalyse lost and lapsed product lines to actively encourage customers to order these and advise external sales team accordinglyConduct outbound calls to existing and prospective customers dailyFollow up on marketing campaigns and sales enquiriesLook after you and your colleagues to help ensure we stay safe and healthy in the working environmentHelp Kluman & Balter to continuously improveCustomer ServiceProvide excellent customer service throughout the sales processAct as the primary point of contact for customer enquiries via phone, email, and online channels.Taking ownership of customer queries and driving issues through to resolution Providing delivery updates, ETAs and resolving logistics issues where requiredWork closely with finance teams to support invoicing, credit notes, and payment queriesData ManagementMaintain sales databases with accurate customer and sales information.Monitor and update pricing, product, and customer informationSkills and ExperienceEssentialPrevious experience in an administrative or sales support roleExcellent organisational and time-management skillsStrong attention to detail and accuracyProficient in Microsoft Office applications, particularly Excel and WordAbility to work effectively under pressure and manage multiple prioritiesDesirableExperience working within a B2B sales environment.Experience of Food Ingredients businessKnowledge of ERP systems such as SAPUnderstanding sales processes and customer service principles.Experience using CRM systems.Experience of developing and managing customer relationshipsHours: Full-time, Monday to Thursday 08.00- 17.00 and Friday 08.00 - 16.30Salary: Competitive, dependent on experienceBrenntag TA Team