Sales Administrator

ALH Recruitment; Stamford; On-site; GBP 30,000 - 33,000; Full time

Job summary

ALH Recruitment is recruiting a Sales Administrator for the Stamford area. The role supports the service and sales teams with daily administration tasks, quotes, and order processing to keep the office running efficiently.

You will manage customer inquiries by phone and email, prepare quotations, and assist with service contracts and invoicing, contributing to a smooth service process.

Qualifications

• Strong administration background and attention to detail.
• Excellent verbal, written, and listening communication skills.
• Ability to work effectively in a small office and in a team.

Responsibilities

• Support servicing and sales teams with administrative duties to ensure smooth operations.
• Create customer quotations and service contracts, and raise invoices for services rendered.
• Handle emails and inquiries, manage stock, and assist in stock control and order processing.

Skills

Administration background

Communication skills

Teamwork

Time management

Microsoft Outlook

Excel

Order entry system

Tools

Microsoft Outlook

Excel

Order entry system

Job description

Sales Administrator - Stamford area - 30/33k + bonus + benefits

ALH Recruitment are looking to recruit a Sales Administrator with immediate effect for our leading client based in the Stamford area of Lincolnshire.

Service and Sales Administrator

This role will support the service and sales team with administration duties and assist in the efficient running of the administration office.

This role is full time and based at our clients office in the Stamford area.

Servicing tasks

• Drive efficiency and productivity within the field service organization while delivering a “best in class” customer service experience for all customers.
• Create customer quotations.
• Use the comapny system to retrieve customer information, inventory availability, and part order status, process customer orders, and procure necessary stock from abroad and external suppliers.
• Create service contracts.
• Answer customer queries relating to service contracts via telephone or email
• Pick, Pack and Post parts on service contracts to engineers via online courier system
• Writing off or transferring of parts to keep stock levels correct
• Raise invoices for service work carried out and materials used and send to customers via online system/email
• Maintain engineers work log spreadsheet and record engineers working hours
• Order service/calibration labels and any other items required for the service engineers
• Monitoring and issuing service engineer’s stock
• Maintain correct stock levels at HQ and engineer’s kit
• Informing the finance and office manager of any service-related customer complaints

Sales Tasks

• Monitoring the sales inbox and ensuring replies are timely
• Dealing with all emails into the inbox and categorising them accordingly
• Distributing emails to the relevant employees and following up on outstanding associated tasks.
• Dealing with all sales queries into the office via email or telephone
• Producing sales quotations for all re-seller enquiries
• Producing sales quotations for RSM’s when required
• Dealing with all administration tasks for the RSM’S
• Informing the Finance and office manager of any sales related customer complaints
• Providing holiday cover for the sales administrator

General

• Dealing with any requests from the sales director and sales team
• Dealing with any requests from the service engineers
• Dealing with requests from customers via sales and service inbox
• Any additional tasks required to ensure the smooth running of the office.

Success Factors

• Highly effective time management and personal organization
• Adopting a ‘can do’ attitude to tasks and queries
• Strong administration background
• A ‘Results Oriented’ attitude and possess strong problem-solving skills
• Good verbal, written, and listening communication skills
• Must be able to work effectively in a team environment and be willing to help with all aspects of working in a small office
• Good computer skills (Microsoft Outlook and excel, order entry system, etc)
• Great attention to detail
• Able to work well under pressure
• Highly confidential
• Experience of working in a sales administration role is desired