Sales Administrator

Co-op; Sheffield; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Coaching and training

Up to 10% pension contributions

Annual incentive scheme

Wagestream accessibility

28 days holiday plus bank holidays

Discounts on products and services

Job summary

A leading community-focused organisation in Sheffield is seeking a motivated Sales Administrator to join their Estate Planning team. In this role, you will handle document management, support diary coordination, and assist with client queries, all while developing valuable skills in a legal environment. The position offers a hybrid working model, competitive salary, and a supportive, inclusive workplace culture.

Qualifications

• Ability to work independently and as part of a team.
• Strong communication skills via phone and email.
• Ability to manage workload efficiently.
• Attention to detail and accuracy in admin tasks.
• Excellent communication via phone and email.
• Aptitude for building positive relationships with colleagues and external parties.

Responsibilities

• Collate and send documents to clients and consultants.
• Handle queries from colleagues and make outbound calls.
• Manage diaries for consultants and support general administration.
• Collaborate with team leaders to assess work and flag governance concerns.
• Support general admin tasks and assist advisory team with inbound client calls.
• Perform daily checks to ensure a smooth client journey and share resources with the team.

Skills

Microsoft Outlook

Self-motivation

Time management

Attention to detail

Communication skills

Relationship building

Tools

Microsoft Outlook

Job description

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This range is provided by Co-op. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

3 weekday evening shifts between 11:15am and 7:15pm (plus one in three Saturdays)

Sheffield ‑ you'll spend your initial 3-month training period in the office, then you'll have the chance to work in a hybrid way dividing your time between home and the office.

We're looking for a motivated and customer‑focussed Sales Administrator to join our growing Estate Planning team at Co‑op Legal Services. You don't need a legal background to succeed in this role, making this a great opportunity to grow your skills within an innovative and ethical business.

As a business, we're passionate about developing our colleagues. You'll gain hands on experience within a legal setting, have access to ongoing training, build foundational knowledge in succession planning, and develop your customer service skills. As we continue to expand our team and invest in new technology, there's never been a more exciting time to join.

You'll play a key part in helping us deliver outstanding support to our colleagues, clients, and communities. You'll take on a variety of responsibilities, with a particular focus on managing consultants' diaries and coordinating and responding to public enquiries.

What you’ll do

• Collate and send the required and relevant documents to either our clients and/or our consultants, based remotely, in a timely and accurate fashion
• Deal with related queries from colleagues based remotely and make outbound calls to clients
• Support with efficient diary management for our consultants, including contact with prospective clients
• Work closely with the team leaders to assess work and flag any governance concerns or issues
• Support the team with general admin tasks and deal with general client queries including occasionally supporting the advisory team in taking inbound calls from clients
• Conduct daily checks on processes and procedures to ensure a smooth and consistent client journey
• Support the leadership team in briefing the wider advisory team on ways of working and signposting support resources for colleagues

This role would suit people who have

• A working knowledge of Microsoft Outlook
• The ability and self‑motivation to work independently as well as part of a team
• The ability to manage your own time and workload
• A keen eye for detail and accuracy
• Good communication skills both on the phone and via email
• The ability to building positive relationships with both colleagues and external parties

Why Co‑op?

Here you’ll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co‑op and stronger communities.

• Competitive salary
• Coaching, training and support to help you develop
• Pension with up to 10% employer contributions
• Annual incentive scheme
• Wagestream — a money management app that gives you access to a percentage of your pay as you earn it
• 28 days holiday (rising to 32 in line with service) plus bank holidays
• Discounts on Co‑op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

All safe background checks, including SRA, credit and DBS checks, will be performed as part of the pre‑employment screening process. Co‑op does not offer visa sponsorship for this role.