Administrator - Estate Planning

Co-op Group; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension contributions

Discount on Co-op products

Early access to a percentage of pay

Virtual healthcare

Job summary

Co-op Group is seeking an enthusiastic Administrator to join our Estate Planning administration team in Sheffield. You don't need prior legal experience; we'll provide training and build your experience in an ethical legal business.

As a Legal Administrator, you'll support case handlers with client communications, handle inbound calls, manage email queries, and contribute to system improvements while delivering a great client experience.

Qualifications

• Some previous administration experience.
• Great communication skills with the confidence to speak to clients on the phone.
• Excellent organisation skills with the ability to prioritise a varied workload.
• A high level of attention to detail.

Responsibilities

• Support the case handlers with a variety of client and third-party communications and administrative work
• Taking a number of inbound calls building positive relationships and dealing with any issues which may arise
• Work effectively from a task list, making sure that the task list is well maintained, scheduling follow-up tasks with both third parties and internal partners
• Complete a variety of ad-hoc requests to meet the needs of the team which may include talking with customers and or third parties on the telephone
• Answer email queries via a shared inbox
• Support the development and implementation of any system or process changes

Skills

Administration

Phone communication

Organisational skills

Attention to detail

Job description

£25,430 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work Level 6C)

Full time, 37.5 hours, Monday-Friday

Sheffield, S9 3QS - office based

We're looking for an enthusiastic Administrator to join our Estate Planning administration team at Co-op Legal Services. You don't need any previous legal experience to join us. If you have the skills we're looking for, we'll give you the support and opportunities you need to learn, develop and build your experience in an ethical legal business.

Why this job matters

As a Legal Administrator, you'll provide essential administrative support to our case handlers and wider team, helping them deliver a great experience for our clients. You'll play an important part in keeping things running smoothly, while gaining valuable experience within a supportive legal team.

What you'll do

• Support the case handlers with a variety of client and third-party communications and administrative work
• Taking a number of inbound calls building positive relationships and dealing with any issues which may arise
• Work effectively from a task list, making sure that the task list is well maintained, scheduling follow-up tasks with both third parties and internal partners
• Complete a variety of ad-hoc requests to meet the needs of the team which may include talking with customers and or third parties on the telephone
• Answer email queries via a shared inbox
• Support the development and implementation of any system or process changes

What you'll bring

• Some previous administration experience
• Great communication skills with the confidence to speak to clients on the phone
• Excellent organisation skills with the ability to prioritise a varied workload
• A high level of attention to detail

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We want this to be a place where you can thrive, so you'll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• Training and support for your development and career progression

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.