Administrator - Estate Planning

Co-op; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Bank holidays

Pension contributions

Product discount

Wage advance

Virtual healthcare

Training & development

Job summary

Co-op is hiring an enthusiastic Legal Administrator for our Estate Planning administration team in Sheffield. No prior legal experience is required, and full training will be provided. The role is office-based, 37.5 hours a week, with opportunities for permanent and fixed-term positions.

You’ll support case handlers, handle calls and emails, manage task lists, and assist with system and process improvements while joining a diverse, supportive legal team.

Qualifications

• Some previous administration experience
• Great communication skills with the confidence to speak to clients on the phone
• Excellent organisation skills with the ability to prioritise a varied workload
• A high level of attention to detail

Responsibilities

• Support the case handlers with a variety of client and third-party communications and administrative work
• Taking a number of inbound calls building positive relationships and dealing with any issues which may arise
• Work effectively from a task list, making sure that the task list is well maintained, scheduling follow-up tasks with both third parties and internal partners
• Complete a variety of ad-hoc requests to meet the needs of the team which may include talking with customers and or third parties on the telephone
• Answer email queries via a shared inbox
• Support the development and implementation of any system or process changes

Skills

Administration

Communication

Organisation

Attention to detail

Job description

£25,430 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work Level 6C)

Full time, 37.5 hours, Monday-Friday

Sheffield, S9 3QS - office based

We have three opportunities available: 1 permanent position, 1 fixed-term contract for 12 months, and 1 fixed-term contract for 9 months. We can discuss your preference during the recruitment process.

We're looking for an enthusiastic Administrator to join our Estate Planning administration team at Co-op Legal Services. You don't need any previous legal experience to join us. If you have the skills we're looking for, we'll give you the support and opportunities you need to learn, develop and build your experience in an ethical legal business.

Why this job matters

As a Legal Administrator, you'll provide essential administrative support to our case handlers and wider team, helping them deliver a great experience for our clients. You'll play an important part in keeping things running smoothly, while gaining valuable experience within a supportive legal team.

What you'll do

• Support the case handlers with a variety of client and third-party communications and administrative work


• Taking a number of inbound calls building positive relationships and dealing with any issues which may arise


• Work effectively from a task list, making sure that the task list is well maintained, scheduling follow-up tasks with both third parties and internal partners


• Complete a variety of ad-hoc requests to meet the needs of the team which may include talking with customers and or third parties on the telephone


• Answer email queries via a shared inbox


• Support the development and implementation of any system or process changes

What you’ll bring

• Some previous administration experience


• Great communication skills with the confidence to speak to clients on the phone


• Excellent organisation skills with the ability to prioritise a varied workload


• A high level of attention to detail

Why Co-op?

• An annual bonus (based on personal and business performance)


• 28 days holiday (rising to 32 with service) plus bank holidays


• A pension with up to 10% employer contributions


• 30% discount on Co-op products and 10% off other brands


• Stream - early access to a percentage of your pay as you earn it


• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice


• Training and support for your development and career progression

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.