Mailroom Administrator

CO-OP; Bristol; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday plus bank holidays

Pension with employer contributions

Discount on Co-op products

Private healthcare/Wellbeing support

Cycle-to-work scheme

Training and career development

Employee assistance programme

Staff recognition incentives

Employee discounts across brands

Job summary

Co-op Legal Services is seeking an Administrator to join the Mailroom team in Bristol. You will support all departments by processing mail and entering data into the case management system while handling confidential documents with care.

You will scan documents, distribute unscanned items, and assist with site services. Training will help you learn new processes and systems, ensuring organised and efficient operations across the firm.

Qualifications

• Excellent organisation and attention to detail are essential.
• Ability to learn new processes and systems with training.
• Administrative experience is desirable but not essential.
• Strong customer focus and communication are important for effective support.

Responsibilities

• Open, sort, and process mail for Co-op Legal Services.
• Scan confidential documents onto the case management system.
• Deliver un-scanned items to the relevant person or department.
• Identify case references on documents to prepare them for scanning.
• Provide site services support to welcome visitors and receive deliveries.
• Handle wills and estate documents with care and confidentiality.

Skills

Organisation

Attention to detail

Learning new processes

Administrative experience

Customer focus

Communication

Prioritisation

Adaptability

Job description

We're looking for an Administrator to join our Mailroom team here at Co-op Legal Services. This is a great opportunity as you'll be joining a socially responsible business where we put people at the heart of everything we do. Why this job matters In this role, you'll support all departments across Co-op Legal Services by processing incoming and outgoing post and through inputting data onto the case management system. We'll look for you to confidentially handle these documents, playing a key role in making sure we're as organised and efficient as possible. What you'll do

• Open, sort, collect and process mail from across Co-op Legal Services to support the business in delivering an excellent customer service
• Scan confidential documents received onto the case management system so that the documents can be assigned to the correct cases
• Deliver un-scanned items to the relevant person or department
• Identify the case reference on any unreferenced documents to accurately prepare them for scanning
• Provide site services support as required to ensure that visitors are welcomed, and deliveries are received
• Store, retrieve and distribute wills, handling all documents with care and confidentiality

Required skills

• Excellent organisation skills, with the ability to prioritise effectively
• Excellent attention to detail and accuracy
• The ability to pick up new processes and systems with training
• Previous experience in an administrative role is desirable but not essential, Customer Focus
• Connecting with others
• Attention to detail
• Prioritisation
• Communication
• Adaptability

Our Legal Services teams are dedicated to supporting clients in their hour of need. We work hard, go the extra mile and hit targets to make sure their cases are resolved in a timely way. With that comes the satisfaction of knowing we've done right by our clients during life's most difficult moments.

Our probate colleagues support bereaved families as they manage the legal and financial processes surrounding the money, property, and possessions of a person who's died. Our probate teams are experts at what they do and are supported by innovative AI tools and case management technology. Our wills and estate planning teams help clients make a will that's right for their circumstances. It's vital that in their hour of need, clients can make informed choices about their legal planning, and our wills and estate planning colleagues discuss their wishes and offer expert guidance and support. Our trusted family law colleagues help clients navigate a wide range of important life moments including divorce, legal separation and child custody matters. We recruit for a variety of qualified and non-qualified roles, and no matter which part of the team you join, you'll get comprehensive training and a wide range of options to develop your skill set without breaking the bank. Our personal injury solicitors and litigation lawyers are committed to getting the best outcomes for our clients. Each year, they secure millions of pounds in compensation for people who have been injured in accidents through no fault of their own. Our medical negligence team works tirelessly to secure compensation for those who have suffered due to medical negligence or accidents caused by healthcare professionals. Building a career as a medical negligence solicitor at Co‑op Legal Services offers you the chance to make a real difference and have a visible impact on the wellbeing of your clients.

At Co‑op, we're passionate about doing great work for the communities we trade in. That means having the right people, from all walks of life and backgrounds, in our team to serve them. Take a look below how to become one of our colleagues.

At Co‑op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co‑op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme, Coaching, training and support such as study leave, to help you develop your skills and progress your career
• Pension with up to 10% employer contributions
• Incentive scheme up to 10% after probation
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• Wellbeing benefits to support your physical financial and mental health
• Discounts on Co‑op products and services