Sales Consultant - Legal Services

Co-op; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Coaching, training, and support

Pension with up to 10% employer contributions

30% discount on Co-op own brand products

28 days holiday plus bank holidays

Virtual healthcare services

Job summary

A community-focused legal service provider is seeking a Sales Consultant to provide customer service and support clients with later life legal planning. This role requires excellent communication and consultative skills, alongside the ability to meet targets. Training is provided, and a flexible work schedule is available. Candidates must have a full UK driving license and be prepared for occasional travel. Benefits include a competitive pension plan and extensive holiday allowance.

Qualifications

• Previous B2B or B2C consultative sales experience.
• Full UK driving licence and access to your own vehicle.
• Ability to achieve targets and adapt communication style.

Responsibilities

• Discuss benefits of legal services with clients through video or phone.
• Identify client needs and provide tailored solutions.
• Explain legal issues understandably without jargon.
• Build relationships with clients and Co-op colleagues.
• Meet performance targets for client outcomes.

Skills

Customer service skills

Consultative sales experience

Active listening skills

IT skills

Confidence and empathy

Job description

Monday-Friday, 37.5 hours flexible between 9am and 9pm, with some evening requirements and two in four Saturdays, or part time minimum 4 days per week

Remote across England and Wales with occasional travel required

For this role you'll be required to start on 16th March 2026

We're looking for people with great customer service and communication skills to join us as sales consultants at Co-op Legal Services. We offer accessible legal advice and support around later life issues - without the jargon. You'll work in our estate planning team; helping our clients to plan for events that happen in life and looking after their loved ones when they need our support.

In this role, you'll discuss solutions with potential clients using a consultative approach. You don't need a background in law to do this job, as we'll provide full training and ongoing development. If you've got the client care skills and commercial awareness we're looking for, we can offer you the chance to build your career with a business that puts people at the heart of its strategy.

What you'll do

• Attend video or phone-based appointments to discuss the benefits of later life legal services with clients
• Work closely with clients to identify their different needs, providing information and solutions to best meet their requirements
• Explain legal issues to clients in an understandable way, without legal jargon
• Develop positive relationships with Co-op colleagues, working together to provide the best possible client journey
• Perform to agreed targets to deliver outstanding client outcomes and commercial success
• Occasionally travel for face-to-face client or company meetings

What you'll bring

• Previous experience of B2B or B2C consultative sales and supporting customers to make decisions
• A full UK driving licence and access to your own vehicle
• Confidence, empathy and understanding when speaking with potential clients
• Active listening skills with the ability to adapt your communication style and engage a diverse range of clients through telephone, video, and face to face discussions
• The ability to consult and influence while showing enthusiasm for our products and services
• Advanced level of literacy and numeracy
• The ability to achieve key targets
• Good general IT skills, with the ability to quickly learn and adapt to new systems

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Coaching, training, and support to help you develop
• A pension with up to 10% employer contributions
• Monthly incentive scheme
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• 30% discount on Co-op own brand Food products and 10% discount on other products and services
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• Stream - early access to a percentage of your pay as you earn it

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any reasonable adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.