Sales Administrator

Fleet Mortgages; Fleet; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Finanzdienstleistungssektor sucht einen engagierten Sales Administrator, der die Schnittstelle zu unseren Vermittlungspartnern bildet. In dieser spannenden Rolle sind Sie verantwortlich für die Bearbeitung von Anfragen, die Unterstützung des Vertriebsteams und die Pflege unserer Datenbank. Sie werden in einem dynamischen Umfeld arbeiten, das Ihnen die Möglichkeit bietet, Ihre Fähigkeiten im Kundenservice und Vertrieb weiterzuentwickeln. Wenn Sie eine Leidenschaft für den Finanzsektor haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

11% nicht beitragsorientierte Rentenregelung

25 Tage Jahresurlaub

Private Krankenversicherung

Jährlicher Ermessensbonus

Kostenlose jährliche Grippeimpfungen

Erweiterte Unternehmenskrankengeldregelung

Erweiterte Elternzeit und -vergütung

2 bezahlte Freiwilligentage pro Jahr

E-Fahrzeug Gehaltsopferprogramm

Rabatt- und Cashback-Plattform

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten sind unerlässlich.
• Erfahrung im Finanzdienstleistungssektor ist von Vorteil.
• PC-Kenntnisse sind erforderlich.

Responsibilities

• Verantwortung für eingehende Anfragen über Anrufe, E-Mails und Live-Chat.
• Bereitstellung technischer Expertise zu Produkten und Kriterien.
• Unterstützung der Business Development Manager.

Skills

Kundenservice

Kommunikationsfähigkeiten

Verkaufserfahrung

PC-Kenntnisse

Flexibilität

Education

CeMAP (oder Bereitschaft zur Ausbildung)

Tools

Microsoft Office

Job description

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Hours: Monday to Friday, 9:00am - 5:00pm

Hybrid working 3 days in the office and 2 at home after successful completion of probationary period.

Contract Type: Permanent

About Fleet Mortgages

We are Fleet Mortgages, a people-focused business specialising in buy-to-let lending. We’ve been providing our fair and trusted service since 2014, and we were acquired by Starling Bank in 2021.

We are seeking a Sales Administrator to join our Sales Team in Fleet, Hampshire. This role will be responsible for providing expertise to our intermediary partners and support the sales process through administrative duties as well as answering and managing our front-line telephone enquiries.

This is a customer facing role requiring excellent customer service skills in order to promote Fleet Mortgages and to provide expert knowledge on products, lending criteria and technical expertise to our intermediary partners.

Some of your day to day will include:

• Taking responsibility for inbound traffic via calls, emails and Live Chat to resolve enquires to the intermediary’s satisfaction.
• Providing technical expertise to intermediaries on Fleet Mortgages’ products and underwriting criteria and technical IT support to intermediaries and problem solve intermediary portal issues.
• Providing support to Business Development Managers.
• Maintaining the intermediary database and set up new companies ensuring processes for distribution routes are followed.
• Liaising with Operations for pre and post-sale queries to meet service standards and achieve results.
• Taking responsibility for regularly updating own knowledge on company products, processes and procedures to provide the best information at all times.

To be successful you will need:

• Excellent communication skills, both written and verbal, is essential.
• Enthusiastic, flexible and keen to learn and build a career in Financial Services.
• Previous experience working in the Mortgage or Financial Services industry would be an advantage, but not essential.
• Proven sales experience in either a face to face or telephone-based environment would be an advantage.
• PC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook.
• CeMAP, or willingness to study for CeMAP, would be an advantage, but not essential.

What we can give you:

• 11% non-contributory pension scheme from day 1
• 25 days annual leave, increasing with service
• You will also be able to purchase up to 5 additional days per year
• Private Medical Insurance
• Annual Discretionary Bonus
• Free Annual Flu Jabs
• Enhanced Company sick pay, increasing with service
• Enhanced Maternity and Paternity leave and pay
• 2 paid days to volunteer each year (post probation)
• Electric Vehicle Salary Sacrifice Scheme (post probation)
• Retailer discount and cashback platform

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

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