Sales Administrator

Heatrod Elements Ltd; Farnworth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday (plus BH)

Free onsite parking

Cycle to work scheme

Learning and Development Opportunities

Cash Health Plan

Staff social events

Job summary

Backer Heatrod, based in Greater Manchester, is seeking an administrative and customer service assistant to support Engineering and Sales in a manufacturing environment. You will ensure orders are processed accurately and queries resolved efficiently, acting as a link between customers, sales, production, and logistics.

The role requires experience in manufacturing sales administration or customer service, strong organisational and communication skills, and proficiency in Microsoft Office and

Qualifications

• Experience in manufacturing sales administration or customer service.
• Strong organisational and communication skills.
• Proficiency in Microsoft Office and ERP/CRM systems.

Responsibilities

• Process customer orders accurately using ERP or sales systems.
• Prepare sales quotations and follow up with customers.
• Liaise with production and planning teams to confirm lead times and delivery schedules.
• Maintain accurate customer, pricing, and order records.
• Act as the primary point of contact for customer enquiries via phone and email.

Skills

Organisational skills

Communication skills

Microsoft Office

ERP/CRM experience

Job description

Job Type:

Full time, permanent

Full Time:

07:30 to 16:00 Monday to Thursday, 07:30 to 12:50 Friday (38 hours per week)

About us:

Based in Greater Manchester, Backer Heatrod are the UK’s leading manufacturer of heating elements and associated process heating equipment required for industrial heating applications.

About the role:

To provide essential administrative and customer service support to the Engineering and Sales teams within a manufacturing environment. The role acts as a key link between customers, sales, production, and logistics, ensuring orders are processed accurately, customer queries are resolved efficiently, and service levels are consistently maintained.

Key Responsibilities:

• Process customer orders accurately and efficiently using the company’s ERP or sales systems
• Prepare sales quotations and follow up with customers as required
• Liaise with production and planning teams to confirm lead times and delivery schedules
• Maintain accurate customer, pricing, and order records

Customer Service:

• Act as the primary point of contact for customer enquiries via phone and email
• Handle order queries, delivery updates, and invoice discrepancies professionally
• Manage customer complaints and work with internal teams to achieve timely resolution
• Build and maintain strong customer relationships

Coordination & Communication:

• Support Sales and Engineering teams with account administration
• Communicate with production, warehouse, and logistics teams

Reporting & Administration:

• Produce sales and order reports
• Maintain accurate records and documentation

About you:

Skills & Experience:

• Experience in manufacturing sales administration or customer service
• Strong organisational and communication skills
• Proficiency in Microsoft Office
• ERP or CRM system experience

Personal Attributes:

• Customer-focused and professional
• Proactive and detail-oriented

What we can offer you:

• 25 days (plus bank holidays) holiday increasing with length of service
• Free onsite parking
• Cycle to work scheme
• Learning and Development Opportunities
• Cash Health Plan
• Staff social events through the year

Please apply with your CV and covering letter to [e-mail]