Sales Administrator

2i Recruit Ltd; Farnborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an Inbound Sales Administrator to enhance inbound sales through effective customer onboarding and relationship management. This role emphasizes delivering exceptional customer service and tailored solutions, addressing after-sales queries, and developing a strong knowledge of the core product range. The position is ideal for candidates with a customer-first mindset and the ability to upsell products effectively.

Benefits

Free car parking

25 days holiday, increasing annually

Focus on fitness

Beer O’clock on a Friday afternoon

Qualifications

• Proficiency in Microsoft Office packages is essential.
• Experience in upselling and cross-selling effectively is desired.
• Strong communication skills, with a problem-solving attitude.

Responsibilities

• Maximize inbound sales by onboarding and developing customer relationships.
• Proactively manage after-sales queries and issues.
• Manage the order process from start to finish, ensuring accuracy.

Skills

Customer-first mentality

Problem-solving skills

Proficiency in Microsoft Office

Effective upselling and cross-selling

Friendly and polite communication

Strong team player

Education

Secondary school (GCSE or equivalent)

Job description

Our client is seeking an Inbound Sales Administrator to maximise inbound sales by successfully onboarding and developing relationships with customers. This role requires a strong focus on providing tailored solutions to meet customer needs while delivering exceptional customer service.

Company Benefits:

• Free car parking
• 25 days holiday, increasing annually
• Focus on fitness
• Beer O’clock on a Friday afternoon
• Proactively manage after-sales queries and issues.
• Collaborate with transport teams to ensure successful delivery and collection.
• Effectively manage complaints and concerns to achieve satisfactory resolutions.
• Upsell and cross-sell products where appropriate at every opportunity.
• Onboard new customers and nurture relationships with existing customers.
• Deliver an exceptional customer experience.
• Respond professionally and promptly to all customer enquiries.
• Aim for first-time resolution with appropriate solutions.
• Make outbound calls to existing customers to generate opportunities and resolve concerns.
• Manage key accounts with regular scheduled contact.
• Identify opportunities, develop relationships, and understand customer needs.
• Raise quotations, ensuring minimal discounts within set guidelines.
• Convert opportunities into quotes and regularly review outstanding pipelines.
• Manage the order process from start to finish, ensuring accuracy and efficiency.
• Set up customers correctly to ensure on-time payment.
• Chase overdue accounts on a monthly basis.
• Maintain accurate and up-to-date CRM records.
• Develop and maintain a strong knowledge of the core product range.
• Participate in sales training sessions, both in-person and online.
• Work closely with suppliers and logistics partners to manage stock and orders.
• Address any issues promptly.
• Ensure all reports are accurate and up to date.
• Adhere to departmental processes, including the use of templates and Smartflow.
• Meet departmental KPIs and maintain service levels within set guidelines.
• Follow all company policies and procedures.
• Safeguard bottom-line profitability in all actions.
• Support and train new team members.
• Engage with customers and suppliers via phone, email, and webchat.
• Maintain direct communication with suppliers and transport companies.

Sales Administrator Experience and Skills Requirements

• Secondary school (GCSE or equivalent).
• Proficiency in Microsoft Office packages.
• Ability to upsell and cross-sell effectively.
• Exceptional service mindset.
• Customer-first mentality.
• Problem-solving skills.
• Friendly and polite communication.
• Willingness to participate in training.
• Strong team player.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Would you like to discuss this job further?
Speak to our recruitment advisors: 01483 414719