Sales Administrator

City West Country Group; Exeter; On-site; GBP 25,000 - 28,000; Full time

Job summary

An established industry player is seeking a Sales Administrator to provide vital support to the Sales Team. This role involves ensuring customer satisfaction through meticulous administrative tasks, maintaining accurate records, and assisting with invoicing. Join a dynamic team that values professional growth and offers comprehensive training. With a commitment to excellence, this role is perfect for someone looking to make a meaningful impact while enjoying a supportive work environment and attractive benefits. If you have a passion for customer service and a keen eye for detail, this opportunity is for you!

Benefits

25 Days holiday (plus bank holidays)

Commission scheme

Car Benefit Scheme

Pension Scheme

Employee Assistance Programme

Life Assurance

Excellent training and support

Career progression

Cycle to work scheme

Eye care vouchers

Qualifications

• High level of computer skills, particularly in Microsoft Office.
• Previous motor trade experience is desirable but not essential.

Responsibilities

• Provide administrative support to the Sales Team and ensure documentation is complete.
• Maintain accurate CRM records and ensure compliance with FCA regulations.

Skills

Customer Service

Attention to Detail

Interpersonal Skills

Analytical Ability

Computer Skills

Tools

Microsoft Office (Excel & Word)

TRACS System

Autoline

bQuotes

Job description

Location:Site 5, Hill Barton Industrial Estate, Exeter
Hours:Monday to Friday 08.30 - 17.30 with 1 hour lunch
Salary:£25,337 per annum (OTE £27,120 per annum)

A little about us
City West Country Limited, a privately owned enterprise with over three decades of experience in the motor industry, proudly operates the Mercedes-Benz South West brand across our four dealerships in Exeter, Taunton, Plymouth, and Truro. As part of the City West Country team, you’ll benefit from our years of expertise, a commitment to professional growth, and a structured development path supported by comprehensive training from Mercedes-Benz Head Office.

About the Role
The role is to provide administrative support to the Sales support and Sales Team. Consistently exceeding customer expectations.

What can we offer you?

• 25 Days holiday (plus bank holidays)
• Commission scheme
• Car Benefit Scheme (NELS)
• Scottish Widows Pension Scheme
• Employee Assistance Programme
• Life Assurance
• Excellent training and support
• Career progression
• Cycle to work scheme
• Eye care vouchers
• Long Service awards

Sales Administrator Responsibilities

• Cleansing of vehicle files following delivery to the customer, ensuring all required documentation is present
• Completes Autoline records with end of warranty and finance contract information
• Ensuring CRM records are complete and accurate in line with current Data Accuracy guidelines
• Ensuring compliance in line with current FCA regulations via use of the TRACS System
• Maximising Me Connect assignments in order to meet targets set by the manufacturer
• Completes vehicle records within bQuotes including payout data
• Answering of incoming calls, efficiently directing each call to the intended colleague
• Assisting the Sales Support Team with invoicing and taxation of vehicles during registration months

What's required from you?

• Previous motor trade experience is desirable but not essential
• High level of computer skills including Microsoft office software (Excel & Word)
• Must be accurate and show attention to detail
• Good telephone and interpersonal skills

City West Country Core Behaviours:

Driving Sales–Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service–Focuses on the needs of customers to improve service and sales

Planning & Organising– Organises own workload effectively, prioritising to deliver to deadlines

Analytical Ability & Decision Making–Demonstrates sound judgement in making decisions

Teamwork & Coaching–Quickly builds rapport and establishes relationships with others

Motivation–Demonstrates a positive attitude and takes responsibility for their own actions