Sales Administrator

Cameron Clarke Associates; England; On-site; GBP 25,000; Full time

Job summary

A family-run online retailer in the UK seeks a Sales Administrator to join their dynamic team. The role involves managing office tasks, providing customer support, and ensuring a professional first point of contact. With an entry-level focus, full training is provided, making it ideal for candidates eager to launch their careers in retail and customer service.

Benefits

Hands-on training and ongoing support

Growth opportunities within a fast-growing company

Supportive team environment

Variety of tasks and impactful work

Qualifications

• No specific qualifications or prior experience required.
• Confidence and clear communication are essential.
• Friendly and customer-focused personality.

Responsibilities

• Handle general office administrative tasks efficiently.
• Process phone orders and greet callers warmly.
• Answer customer enquiries via phone and email.

Skills

Organisational Skills

Communication

Customer Focus

Teamwork

Adaptability

Job description

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Sales Administrator | Iver, Buckinghamshire | Full Time – Office based | Starting salary £25,000 per year

Our client is a young, vibrant, family-run online home and garden products retailer based in the UK. Founded in 2014, their mission is to help customers create their perfect outdoor space by providing high-quality garden products paired with exceptional customer service. They pride themselves on being an eCommerce success story with a close-knit team and a customer-first philosophy. Join them, and be part of a fast-growing company that’s making yards and gardens across the nation look fantastic!

They are looking for a Sales Administrator to join their team and keep the office running smoothly while delighting customers. In this role, you will wear many hats – from general office admin and handling phone orders to providing customer support and coordinating deliveries. You’ll be the friendly first point of contact for our customers, ensuring every interaction is positive and professional.

Are you the right person for the job?

We’re searching for an organised people-person who is excited to learn. The ideal candidate will have

• Entry-Level Attitude: No specific qualifications or prior experience required – this role is ideal for someone looking to kickstart a career in retail, sales support, or customer success. (We provide full training!)
• Confidence & Communication: A confident, clear communicator who isn’t afraid to talk to customers on the phone. You can convey information accurately and courteously over the phone and via email
• Friendly & Customer-Focused: A warm, approachable personality with a genuine desire to help customers. You remain patient and positive, even when solving problems, to deliver top-notch service every time
• Organisational Skills: Excellent organisation and attention to detail. You can juggle multiple tasks (like handling calls, emails, and admin duties) without letting things slip through the cracks
• Eager to Learn: A proactive, keen-to-learn mindset. You absorb new information quickly, ask questions, and show initiative to improve processes or assist the team
• Team Player: Willingness to work closely with a small team. You’re cooperative, reliable, and ready to support colleagues in a family-run, team-oriented environment
• Office-Based Availability: Must be able to work on-site at our office in Buckinghamshire, UK (this is an in-office position). You’re punctual and dependable for a regular full-time work schedule

What will your role look like?

• Manage Office Administration: Handle general office administrative tasks to keep day-to-day operations running efficiently (filing, data entry, record-keeping, office supply management, etc.).
• Process Telephone Orders: Take and process customer orders over the phone in a friendly, accurate manner. (Note: This isn’t a cold-calling sales role – you’ll mostly be handling incoming calls, but confident and clear communication is essential.)
• Front Desk Duties: Serve as the first point of contact for all incoming phone calls. Greet callers warmly, assist with their enquiries, then route them to the appropriate team member or take detailed messages.
• Customer Service: Handle customer service enquiries via phone and email promptly and professionally. Answer questions about products, orders, and deliveries, and resolve any issues with a helpful, positive attitude.
• Coordinate Deliveries: Liaise with couriers and delivery companies to track parcels and pallets. Follow up on any shipping or delivery issues, ensuring customers stay informed and any problems are resolved as quickly as possible.
• Customer-First Focus: Uphold a customer-first mindset in all tasks. Go the extra mile to ensure every customer has a great experience, which in turn helps drive positive feedback and maintain our strong brand reputation.

What can you expect in return?

• Competitive Salary: £25,000 per year starting salary for an entry-level position
• Training & Development: Hands-on training to get you up to speed, plus ongoing support to help you develop valuable admin and customer service skills. You’ll gain first-hand experience in the fast-paced eCommerce industry
• Growth Opportunities: As a fast-growing online business, we offer plenty of room for career advancement. Prove yourself in this role, and new opportunities in our team will open up as we expand
• Supportive Team Environment: Work with a friendly, close-knit team that truly values collaboration and helping each other succeed. Being a family-run company, we foster an atmosphere where everyone’s ideas and contributions matter
• Variety & Impact: A chance to be involved in many aspects of the business. Every day is a bit different – you’ll have a direct hand in operations, customer happiness, and overall office coordination, making a real impact in a growing company
• Company Mission: The rewarding experience of helping customers create their dream gardens. You’ll take pride in representing a brand known for quality and outstanding service

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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