Sales Administrator

Tregothnan; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

Un poste d'administrateur des ventes passionnant à la propriété Tregothnan, offrant la possibilité de travailler dans un environnement dynamique au cœur des activités commerciales diversifiées de l'entreprise. Les candidats doivent démontrer des compétences exceptionnelles en service client et une bonne maîtrise des outils informatiques, tout en gérant les commandes et les services aux clients avec efficacité.

Benefits

Programme de réduction avec détaillants

Schémas de sacrifice salarial pour équipements

Qualifications

• Expérience en vente dans un environnement de bureau ou de télévente.
• Compétences en communication et en relation client excellentes.
• Capacités à travailler sous pression tout en étant organisé.

Responsibilities

• Gestion précise des commandes clients dans le système.
• Point de contact principal pour les questions de service client.
• Collaboration avec l'équipe de vente pour soutenir les tâches administratives.

Skills

Service client

Gestion des commandes

Utilisation de Microsoft Office

Communication écrite

Tools

CRM systems

Job description

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This range is provided by Tregothnan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

SALES ADMINISTRATOR

Salary from £25,000pa depending on experience

Approximately 8 miles from Truro, Cornwall

About Us

The Tregothnan Estate is a private family home with a world-renowned botanical garden and woodland. The Estate has a team of maintenance, gardening, forestry and joinery employees that maintain the core estate and manage the beautiful surroundings which are on the edge of the River Fal. The Estate also has a substantial portfolio of residential, commercial, and agricultural properties and in-hand farming business.

Through its day to day running, the Estate produces tea (the only UK grown blend), honey and jam, which are sold by our trading team; delivers Experiences including Garden and Tea Tasting Tours; and rents holiday accommodation. The Estate is diverse in its activities and the job roles it provides. The teams have a great community spirit, the surroundings are inspiring, and the work is always interesting. Working at Tregothnan is being part of Cornwall’s heritage and its modern future.

The Role

We have an exciting opportunity for an experienced administrator, to join our small friendly team. This is a fantastic opportunity if you are looking for variety, in a fast-paced environment, and want to learn about our diverse and small business.

Duties include:

Order Management and Customer Service:

- Accurately enter customer orders into the system, ensuring order details are correct and that processing is prompt.

- Serve as the main point of contact for customer service queries and complaints, handling each query with professionalism and efficiency while escalating complex issues as needed.

- Develop a thorough understanding of Tregothnan’s products, services, and systems, providing informed support and solutions to customer enquiries.

- Track and resolve courier-related queries, liaising with delivery partners to keep customers updated on delivery statuses and address any delivery issues promptly.

- Deal with return customer parcels and resolve as required.

- Greet and assist customers in the on-site shops, providing personalised recommendations, answering product questions, and handling payments.

- Proactively upsell products, with a particular focus on Tregothnan’s speciality teas, and promote seasonal items and special offers.

- Act as the primary person responsible for answering incoming phone calls, directing calls to the appropriate departments when necessary, and managing customer enquiries over the phone.

- Welcome other visitors to the Woodyard and Reading Room such as suppliers, manage incoming parcels, and ensure a smooth process for deliveries and visitor check-ins.

Administrative Support for Sales Team:

- Provide support to the sales team by completing administrative tasks such as client correspondence, completing forms, and fulfilling ad hoc requests from team members.

- Assist with administration for all Experiences where required and handle associated payments, coordinating with the events or visitor services teams as needed.

Team Collaboration and Flexibility:

- Work collaboratively with the sales and administrative teams, in multiple sites, maintaining a flexible approach to meet the demands of a growing family-run business.

- Work with the production team on a regular basis, offering assistance to packing products etc where required.

About You

You will need:

- Good level of numeracy and literacy skills.

- Sales experience within a telesales/office environment.

- Excellent working knowledge of Microsoft Office and CRM systems.

- Excellent written communication, presentation, interpersonal and customer service skills.

- To be highly organised, and conscientious, with a high degree of attention to detail.

- Confidence and tenacity, with a positive, can-do attitude.

- Flexible attitude to work to support other members of the team and willingness to change tasks as and when required.

- Ability to work under pressure, with good time management skills.

- Ability to work independently using own initiative as well as part of a team.

- Professional and mature attitude, polite and good levels of personal presentation.

- Ability to remain calm.

- Full UK driving licence and own transport, as we are in a rural location with no access to public transport.

- Salary from £25,000pa, depending on experience.

- 37.5 hours per week, Monday to Friday, 9.00am–5.00pm.

- Discount scheme with high street and online retailers.

- Salary sacrifice homeware, tech and cycle to work schemes.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Forestry and Logging

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