Sales Account Manager

WR Logistics; St Albans; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

22 days' holiday

8 bank holidays

Modern office

Training and mentoring

Development opportunities

Small team

Job summary

WR Logistics in St Albans is seeking a Sales Account Manager to develop relationships, handle outbound sales, and manage quotations. You will work in a modern office as part of a small team, with regular hours Monday to Friday, 8:00am to 5:00pm, and a salary starting at £30,000 depending on experience.

Freight forwarding experience isn't essential; we value communication, enthusiasm, and willingness to learn.

Qualifications

• Experience in sales, account management or customer service with regular telephone contact.
• Excellent listening and relationship-building skills.
• Friendly, confident telephone manner and enthusiasm to learn.
• Good organisation and attention to detail.

Responsibilities

• Calling prospective and existing customers to discuss their transport requirements.
• Reconnecting with customers to understand why quotation requests or orders have reduced.
• Preparing quotations and following up to gather feedback and secure business.
• Managing customer accounts and maintaining regular contact.
• Negotiating with customers and suppliers.
• Working with colleagues to support customer enquiries and shipment requirements.
• Maintaining accurate customer records and providing administrative support.
• Taking part in sales meetings and customer meetings where required.

Skills

Outbound calls

Account management

Communication skills

Telephone manners

Relationship-building

Tools

CRM

Job description

Sales Account Manager

St Albans | £30,000+ depending on experience

Monday to Friday, 8:00am to 5:00pm

Enjoy speaking to people, building relationships and turning a good conversation into a business opportunity? This is a chance to bring your sales or customer service skills into the freight and logistics industry, with support to learn along the way.

You'll join an established logistics business within a financially strong group, working from a modern St Albans office as part of a small sales team. Your contribution will be noticed, and you'll have the opportunity to develop your knowledge, take ownership of customer relationships and progress as your experience grows.

Freight forwarding experience isn't essential. The business has successfully developed people from other industries, including travel sales and account management. What matters is your communication, enthusiasm and willingness to pick up the phone.

What's on offer

• Salary of £30,000+, depending on experience
• 22 days' holiday plus eight bank/public holidays
• Modern office environment
• Small team where you can make a visible contribution
• Training and mentoring to help you learn the logistics industry
• Opportunities to develop within an established business
• Monday to Friday, 8:00am to 5:00pm

The role

This is a varied position combining outbound sales, account management, quotation follow-up and administrative support.

You'll build relationships with new and existing customers, ask questions to understand their requirements and identify opportunities to win more business.

Your responsibilities will include:

• Calling prospective and existing customers to discuss their transport requirements
• Reconnecting with customers to understand why quotation requests or orders have reduced
• Preparing quotations and following up to gather feedback and secure business
• Managing customer accounts and maintaining regular contact
• Negotiating with customers and suppliers
• Working with colleagues to support customer enquiries and shipment requirements
• Maintaining accurate customer records and providing administrative support
• Taking part in sales meetings and customer meetings where required

About you

You could come from sales, account management, travel sales or a customer service role involving regular telephone contact.

We're looking for someone with:

• A friendly, confident telephone manner
• The willingness to make outbound calls and ask useful questions
• Strong listening and relationship-building skills
• A positive personality and enthusiasm for learning
• Good organisation and attention to detail
• The confidence to follow up quotations and handle objections