Safety & Operations Leader — Hospitality Security & Compliance

Soho House & Co.; Brighton; Hybrid; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Staff Room Rates

Private Health and Dental Care

Life Assurance

Birthday day off

Staff Discount on Soho products

Job summary

Soho House Brighton is seeking a Safety and Operations Manager to ensure a safe, secure environment for guests, staff, contractors and assets, while coordinating with managers to meet fire, life safety and security requirements.

You will lead safety priorities, monitor security and maintenance programs, manage licensing, oversee BOH teams, control costs, and report to the GM, with a focus on risk reduction and high service standards.

Qualifications

• Minimum of 3+ years’ experience in similar capacity
• Managing safely / CIEH level 3 or 4
• Experience in similar role
• Experience of working in a fast-paced environment
• Comfortable in a matrix management environment
• 2 years’ experience at managerial level
• Experience in the hospitality sector
• Minimum 5 years related experience in a hotel/club/property management
• Experience with highly discerning clients

Responsibilities

• Be the first point of contact for all BOH operational matters, including prevention and response to issues which pose a risk to business
• Drive performance by establishing safety and maintenance priorities, identifying high risk areas, initiating actions to reduce risk exposure and communicating with managers about safety needs and problems
• Lead the inspection and monitoring of the security and maintenance program in the House. This includes credit card payment control, key control, CCTV and all other physical security provisions, and monitoring employee entry and exit from the premises
• Lead on managing all licensing conditions in conjunction with local licensing authority and maintaining all relevant logs
• Oversee and manage BOH personnel, including maintenance and cleaners ensuring staffing levels are appropriate, and support event setup
• Manage BOH operations ordering and cost control, such as invoice reconciliation, cheque requisitions, accruing and prioritizing purchases, in line with budget
• Overseeing third party contractors on site when conducting general maintenance works and inspections, ensuring a clear process is in place to monitor access, follow company working practices and manage costs
• Working closely with the Regional Head of Health and Safety in developing and instigating group initiatives
• Prepare regular activity reports for GM and management team
• Conduct or coordinate investigations into incidents involving guests or employees to learn lessons and support claims investigations

Job description

Soho House Brighton is seeking a Safety and Operations Manager to ensure a safe, secure environment for guests, staff, contractors and assets, while coordinating with managers to meet fire, life safety and security requirements.

You will lead safety priorities, monitor security and maintenance programs, manage licensing, oversee BOH teams, control costs, and report to the GM, with a focus on risk reduction and high service standards.