Safety and Operations Manager - Soho House Brighton

sohohousecaterer; Brighton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Staff meals on shift

50% off food & drink

Private health & dental care

Life assurance

Birthday day off

Counselling sessions

Job summary

Soho House is seeking a Safety and Operations Manager to safeguard guests, staff and assets while ensuring compliance with life safety standards. You will partner with managers to drive a culture of safe behaviour and operational excellence across the House.

You will lead safety inspections, licensing compliance, budgeting for BOH operations, and incident investigations, while developing group health and safety initiatives and reporting to the GM.

Qualifications

• 3+ years of experience in a similar role or capacity.
• Experience in safety management and compliance frameworks (CIEH/Nebosh).
• Experience in a similar role within hospitality or club settings.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Experience in a matrix management environment.
• At least 2 years in a managerial position.
• Experience serving discerning clients in hospitality settings.
• Knowledge of licensing conditions and health & safety obligations.
• Strong incident investigation and reporting skills.
• Proactive in driving safety culture and training initiatives.

Responsibilities

• Be the first point of contact for BOH operational safety matters and incidents.
• Set safety priorities, monitor risks, and drive mitigating actions with managers.
• Lead security/maintenance program oversight including logs, CCTV, and access control.
• Ensure licensing compliance and maintain relevant logs with authorities.
• Oversee BOH staff, maintenance and cleaners; support events and setup.
• Manage purchasing and cost controls for BOH operations within budget.
• Coordinate with contractors on site, monitor access, and costs.
• Collaborate with Regional Health & Safety lead on group initiatives and reporting.

Skills

Health & safety leadership

People management

Hospitality experience

Education

NEBOSH general certificate

CIEH level 3 or 4

Job description

The Role

At Soho House, the Safety and Operations Manager will ensure that Soho House provides a safe and secure environment that protects and safeguard all House guests, employees, contractors and all House assets.

Demonstrating a professional approach, you will work with all managers and employees to ensure compliance with legal and operational security, fire and life safety requirements and drive a culture of performance and safe behaviour.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties

• Be the first point of contact for all BOH operational matters, including prevention and response to issues which pose a risk to business
• Drive performance by establishing safety and maintenance priorities, identifying high risk areas, initiating actions to reduce risk exposure and communicating with managers about safety needs and problems
• Lead the inspection and monitoring of the security and maintenance program in the House. This includes credit card payment control, key control, CCTV and all other physical security provisions, and monitoring employee entry and exit from the premises
• Lead on managing all licensing conditions in conjunction with local licensing authority and maintaining all relevant logs
• Oversee and manage BOH personnel, including maintenance and cleaners ensuring staffing levels are appropriate, and support event setup
• Manage BOH operations ordering and cost control, such as invoice reconciliation, cheque requisitions, accruing and prioritizing purchases, in line with budget
• Overseeing third party contractors on site when conducting general maintenance works and inspections, ensuring a clear process is in place to monitor access, follow company working practices and manage costs
• Working closely with the Regional Head of Health and Safety in developing and instigating group initiatives
• Prepare regular activity reports for GM and management team
• Conduct or coordinate investigations into incidents involving guests or employees to learn lessons and support claims investigations

What we are looking for

• Minimum of 3+ years' experience in similar capacity
• Managing safely / CIEH level 3 or 4
• Experience in similar role
• Experience of working in a fast-paced environment
• Comfortable in a matrix management environment
• 2 years' experience at managerial level
• Experience in the hospitality sector
• NEBOSH general certificate
• Minimum 5 years related experience in a hotel/club/property management
• Experience with highly discerning clients