Safer Homes Scheduling Operations Planner X2

Abri; Greater London; In loco; GBP 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Abri is hiring two Safer Homes Scheduling Operations Planners to join our London team. The role focuses on keeping repairs and servicing on track, ensuring the right operative is assigned to the right job at the right time.

You will coordinate diaries, manage repairs and maintenance, handle emergency and overdue work, and keep customers informed with clear updates. Based at our London office, five days a week.

Competenze

• Experience working in fast-paced environments.
• Strong communication and relationship-building skills.
• Organised and detail oriented with a customer-focused approach.

Mansioni

• Plan and manage operatives’ diaries to ensure timely attendance at jobs.
• Coordinate repairs, maintenance and servicing with customers and suppliers.
• Prioritise emergency and overdue work to meet commitments.
• Provide clear, timely updates to customers throughout the process.
• Collaborate with contractors to ensure resources are available when needed.

Conoscenze

Diary management

Coordination

Scheduling

Communication

Problem solving

Descrizione del lavoro

We’re excited to be looking for two Safer Homes Scheduling Operations Planners to join our team - supporting our fantastic trades operatives to deliver a timely, efficient repairs service for our customers, always promoting our first time fix approach.

At Abri, everything we do is about doing the right thing for our customers. This role sits right at the heart of our service, helping us make sure we’re delivering safe, reliable homes with care and consistency.

What you’ll be doing

You’ll play a key role in keeping our repairs and servicing operation running smoothly - making sure the right colleague gets to the right job at the right time.

• Planning and managing our operatives’ diaries so the right colleague is in the right place at the right time
• Coordinating repairs, maintenance and servicing to keep everything running smoothly for our customers
• Making sure emergency work and overdue services are picked up quickly and completed in line with our commitments
• Keeping in touch with our customers, giving clear, timely updates and making sure they know what to expect every step of the way
• Working closely with contractors and suppliers to ensure materials, equipment and services are in place when needed

Your attention to detail and organisation will help create a seamless experience for both our customers and colleagues - minimising disruption and keeping everything on track.

This role will be based at our London office, Emily House - 5 days per week.

What we’re looking for

You’ll be someone who enjoys working in a fast-paced environment, loves solving problems, and puts people first. You’ll be a confident communicator, building positive relationships with customers, colleagues, and suppliers, working collaboratively as part of a supportive team.

Why join us?

You’ll be part of a team that genuinely cares about our customers, our communities, and each other. We’re proud to create an environment where you can be yourself, grow your skills, and make a real difference every day.