Safe Haven Crisis Support Worker

LLOYD'S REGISTER INTERNATIONAL; Aylesbury; On-site; GBP 17,000 - 25,000; Part time

Job summary

Buckinghamshire Mind is seeking a Safe Haven Crisis Support Worker to join the out-of-hours service in Buckinghamshire. The role supports individuals in emotional or mental health crisis in a calm, safe environment, and involves initial assessments and referrals where needed.

Hours are 24 per week (Sunday to Wednesday) with a flexible admin time; location is Aylesbury with some travel to High Wycombe. Competitive pro-rata salary and enhanced late-evening pay apply.

Qualifications

• Experience of providing a support service to adults with mental health difficulties/in emotional distress and maintaining appropriate boundaries
• A positive attitude towards people with mental health problems, in particular people’s ability to develop and change
• Experience and/or training in how to deescalate challenging behaviour
• Excellent communication and relationship-building skills
• Effective team worker with ability to take initiative and work on an individual basis

Responsibilities

• Provide emotional support to individuals referred to the Safe Haven
• Welcome new referrals to Safe Haven; carry out initial assessments and maintain accurate case records
• Collaborate with statutory mental health services – including out of hours crisis teams – to provide support and interventions as appropriate
• Provide individual-based advice, guidance and emotional support for onward links (Safe Haven+ housing, benefits, homelessness, substance misuse)
• Ensure wellbeing and safety of service users, reporting concerns to line manager
• Please refer to the attached job description/person specification for further details

Job description

Safe Haven Crisis Support Worker - 24 hrs per week (Sunday - Wednesday)

Join Our Mission at Buckinghamshire Mind!

Are you an organised and personable individual with a passion for supporting a meaningful cause?

Buckinghamshire Mind is looking for a

Safe Haven Crisis Support Worker to join the team at Safe Haven: our out-of-hours support service for those experiencing a mental health crisis.

The Safe Haven Crisis Support Worker is responsible for supporting individuals experiencing an emotional or mental health crisis, offering support in a calm, safe and empathic environment.

• Contract Type: Permanent role
• Location: Aylesbury with flexibility to travel to High Wycombe as needed.
• Salary: £25,250.00 FTE plus enhanced hours payment of 30% on top of normal hourly rate for hours worked between 11pm-12am. This calculates as an actual payment of £17,197.32 including the enhanced hours based on the hours below.
• Hours: 24 hours – Sunday, Monday, Tuesday and Wednesday and 2 hours of flexi/administration time.

About Us

Buckinghamshire Mind is an independent charity providing trusted mental health services to our communities. We are affiliated with national Mind and are part of a network of over 100 Local Minds. We promote wellbeing and recovery; we prevent mental ill health; we offer talking therapies and we provide support in times of crisis.

Key Responsibilities:

• To provide emotional support to individuals referred to the Safe Haven.
• Welcome new referrals to Safe Haven; carry out initial assessments and maintain accurate case records within the required data collection and reporting system.
• To work collaboratively with statutory mental health services - including out of hours crisis teams, to provide support and interventions to the individual where this becomes appropriate.
• To provide individual based advice, guidance and emotional support to provide onward links. These include referrals within our Safe Haven+ service which supports, housing needs, including those at who are or at risk of homelessness, benefits support, and substance misuse.
• Ensure the wellbeing and safety of service users, reporting any concerns to your line manager.

The ideal candidate will have:

• Experience of providing a support service to adults with mental health difficulties/in emotional distress and maintaining appropriate boundaries
• A positive attitude towards people with mental health problems, in particular people’s ability to develop and change.
• Experience and/or training in how to deescalate challenging behaviour.
• Excellent communication and relationship-building skills
• Effective team worker with ability to take initiative and work on an individual basis.

Why Join Us?

• Inclusive Employer: We are an Equal Opportunities employer, welcoming applicants from all sections of the community, including those with lived experience of mental health challenges.
• Training and Development: We offer full training and development opportunities to help you grow in your role and further develop your skills.
• Supportive Environment: You’ll be part of a dedicated team, with the opportunity to make a tangible difference in your community.

For details of our culture and our benefits:

Closing date for applications – Sunday 20th September 2026

The application process details are: interviews will be conducted on a rolling basis.

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community including those with lived-experience of poor mental health. If you meet all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory Enhanced DBS check depending on the role.

*Please note we do not provide VISA sponsorship and unfortunately we cannot employ you if you do not have the right to work in the UK.

Travel expenses will only be paid for journeys that fall outside of the regular commute to and from the work location(s). If the role is home-based, all travel will be paid for on expenses.

Key Responsibilities

Please refer to the attached job description/ person specification.

About Buckinghamshire Mind

Buckinghamshire Mind is an independent charity providing high quality services to support and represent people with mental health needs in the local community. We work to provide a voice for people with mental health needs, to fight stigma and campaign to influence policy and decision making locally. We are committed to making sure our services are inclusive and meet the diverse needs of people in Buckinghamshire and East Berkshire.

Buckinghamshire Mind is run by local people for local people and is responsible for its own funding and the services it provides.

We are an independent charity that is proud to be affiliated with national Mind and to adhere to its quality standards of governance and service delivery. Buckinghamshire Mind is part of a network of over 100 Local Minds, which provide trusted mental health services to our communities.