Crisis Support Worker, Safe Haven (Evenings/Nights)

Buckinghamshire Mind; Aylesbury; On-site; GBP 17,000 - 19,000; Part time

Job summary

Buckinghamshire Mind is seeking a Safe Haven Crisis Support Worker in Aylesbury to provide compassionate support during mental health crises, with out-of-hours accessibility. The role involves welcoming referrals, conducting assessments, and coordinating with crisis teams to ensure safe, supportive care.

You will help clients access housing, benefits, and substance-use support as needed. The position emphasizes empathetic engagement, clear communication, and boundary setting, within a flexible,

Qualifications

• Experience providing a support service to adults with mental health difficulties/in emotional distress and maintaining appropriate boundaries.
• Excellent communication and relationship-building skills.
• Experience and/or training in deescalating challenging behaviour.
• A positive attitude towards people with mental health problems and change.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide emotional support to individuals referred to Safe Haven.
• Welcome new referrals, perform initial assessments, and maintain accurate case records.
• Collaborate with statutory mental health services, including out-of-hours crisis teams.
• Offer individual guidance and support for onward links (housing, benefits, substance misuse).
• Ensure wellbeing and safety of service users and report concerns to line manager.

Skills

Emotional support

Communication

De-escalation

Team player

Boundaries

Job description

Buckinghamshire Mind is seeking a Safe Haven Crisis Support Worker in Aylesbury to provide compassionate support during mental health crises, with out-of-hours accessibility. The role involves welcoming referrals, conducting assessments, and coordinating with crisis teams to ensure safe, supportive care.

You will help clients access housing, benefits, and substance-use support as needed. The position emphasizes empathetic engagement, clear communication, and boundary setting, within a flexible,